Support Operations Specialist

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $21 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stride, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2000

💼 Consulting

🏥 Healthcare

📚 Education

Consulting • Healthcare • Education

Stride, Inc. is an innovative company focused on transforming education through online learning and personalized teaching. It serves a diverse range of learners including K–12 students, adult learners, military families, businesses, and school districts. Stride offers a variety of educational products and services, which include K–12 education solutions, career development programs, and personalized tutoring. With a commitment to social responsibility and inclusion, Stride aims to help learners of all ages achieve their full potential by providing flexible and effective learning opportunities both in online public schools and beyond. Stride is also involved in developing tools for educators and supporting businesses by offering career development options and access to a talented workforce. The company is publicly traded on the NYSE under the symbol LRN.

📋 Description

• Pull and compile tutoring session usage and attendance reports for district customers and accounting teams • Pull and compile individual tutoring session attendance data from the virtual classroom platform for compliance requirements • Bulk roster district users and maintain rosters as customers submit updates • Manage tutor substitution requests and session swaps according to standard processes • Bulk schedule tutoring sessions for district customers and handle cancellations and changes • Pull and compile tutoring session reports for payroll processing and monitoring tutor adherence to guidelines • Assist with tutor candidate onboarding, including reviewing applications and certifications, addressing questions and escalations, monitoring training completion, and verifying account and profile creation • Investigate customer-reported issues, collaborate cross-functionally on resolutions, and report issue resolution • Provide workflow, policy, and procedure feedback and recommendations • Respond to inquiries effectively and professionally • Communicate daily activities upward to management • Perform other related tasks as requested • Report to the Director, Customer Success, K12 Tutoring • No formal supervisory responsibilities

🎯 Requirements

• Associate’s degree • Three (3) years of experience in an administrative or operations role, or equivalent combination of education and experience • Highly ethical professional with strong organizational acumen • Strong communication skills, including ability to read and write acceptable business English • Ability to respond to internal and external customer inquiries promptly and professionally • Exacting, thorough, and attentive to detail while meeting deadlines • Process-oriented approach • Ability to adhere to strict deadlines • Microsoft Office, including Outlook, Word, Excel, PowerPoint, Project, and Visio • Web proficiency • Ability to clear required background check • Resident of one of the 50 states or D.C.

🏖️ Benefits

• Eligible employees may receive a bonus • Health benefits • Retirement contributions • Paid time off • Reasonable accommodations for individuals with disabilities • Virtual work arrangement