Partner Operations, MSSP

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $115k - $136k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Horizon3.ai

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

Horizon3. ai is a cybersecurity company that specializes in autonomous penetration testing through its platform, NodeZero. The company's mission is to proactively identify and address attack vectors before they can be exploited, allowing organizations to continuously assess their security posture across various environments including cloud, IoT, and on-premises systems. Founded by veterans from the US Special Operations and National Security sectors, Horizon3. ai offers a self-service SaaS solution that provides organizations with insights into their security vulnerabilities without requiring persistent or credentialed agents.

📋 Description

• Manage the partner lifecycle from onboarding and activation through expansion, renewal, and offboarding • Establish operating workflows for partner, parent-account, customer, tenant, subscriber, and end-user relationships • Coordinate licensing, provisioning, usage, consumption, billing, and recurring-revenue processes • Establish operating rules distinguishing service-provider relationships from reseller and referral motions • Monitor partner activation, adoption, and consumption and coordinate action plans for stalled or underutilized accounts • Maintain visibility into renewals, expansions, risks, ownership, and next actions • Build reporting across active partners, managed customers, usage, recurring revenue, pipeline, and renewals • Translate business requirements into workflows, decision rules, SLAs, data requirements, dashboards, and system requirements • Improve Salesforce, PRM, provisioning, billing, and reporting workflows • Implement process and automation improvements to reduce manual work and improve data quality • Establish controls and operating rhythms supporting accurate forecasting, clean ownership, and reliable partner and customer data • Serve as operational point of contact for MSSP and Telco requests, exceptions, and escalations • Manage intake, prioritization, cross-functional handoffs, and follow-through across internal teams • Communicate performance, risks, bottlenecks, and recommended actions to stakeholders and leadership • Facilitate recurring operating reviews across Channel, Sales, Revenue Operations, Finance, Legal, Product, and Customer Success

🎯 Requirements

• 4+ years of experience in Partner Operations, Channel Operations, Partner Success, Revenue Operations, or a related function supporting MSSP, MSP, Telco, service-provider, or recurring-revenue business models • Understanding of consumption, recurring revenue, renewals, expansions, and partner economics • Experience managing complex partner and customer account hierarchies • Ability to turn ambiguous requirements into scalable processes, controls, SLAs, dashboards, and system requirements • Hands-on experience with Salesforce or a comparable CRM • Strong analytical, communication, project-management, and cross-functional stakeholder-management skills • Track record of building, documenting, and improving scalable operational processes • Comfort working across teams, resolving ambiguity, and driving execution without relying on direct authority • Experience with MSSP, MSP, or Telco customer and tenant models • Experience with licensing, provisioning, billing, usage, or revenue-reconciliation workflows • Experience with PRM platforms, business-intelligence tools, workflow automation, or data-quality programs • Experience in cybersecurity, SaaS, telecommunications, or another recurring-revenue technology environment • Experience launching operating reviews, partner-health reporting, or lifecycle management programs • Experience partnering with Finance, Legal, Product, Customer Success, or Revenue Operations on commercial and operational workflows

🏖️ Benefits

• Equity package in the form of stock options for all full-time roles • Health, vision, and dental insurance for you and your family • Flexible vacation policy • Generous parental leave • Career development opportunities • Inclusive and collaborative work culture • Remote and hybrid work models depending on role and location