Component Manufacturing Implementation & Support Specialist

🕒 May 13

🏈 Alabama, Missouri, +1 more states – Remote

🏈 Alabama – Remote 🏰 Missouri – Remote 🤠 Texas – Remote

💵 $71.9k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Simpson Strong-Tie

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1956

🤝 B2B

Construction • Manufacturing • B2B

Simpson Strong-Tie is a leading manufacturer of structural building products used primarily in residential and commercial construction. The company offers a wide range of products including wood construction connectors, outdoor decorative connectors, steel connectors, anchoring systems, fastening systems, and concrete repair systems. With a strong focus on research, testing, and innovation, Simpson Strong-Tie provides versatile solutions for building technology, manufactured construction, and outdoor living spaces. The company has a global presence with locations across North America, Europe, and Oceania, and has been recognized for its excellence in enterprise B2B eCommerce.

📋 Description

• Oversee the consultation, implementation, training and support of Simpson Strong-Tie’s component solutions software. • Work alongside branch sales representatives to identify opportunities and provide software solutions for current and prospective customers. • Manage the customer software implementation process. • Coordinate projects with Design Services and Component Review Services teams. • Act as a liaison between the customer and software product and development teams. • Provide ongoing post-implementation support and training of ICS software systems. • Collaborate with the sales team to perform client needs assessments.

🎯 Requirements

• Bachelor’s degree preferred. • 3-5 years of design and engineering of prefabricated metal plate connected wood trusses and/or EWP. • Understanding of wood framed construction practices, details, related building codes and design standards preferred. • Ability to make sound business judgments. • Ability to exhibit creativity and innovation. • Ability to balance analysis, wisdom, experience, and perspective when making decisions. • Ability to calculate figures and amounts (discounts, interest, commissions, proportions, percentages, area, circumference, volume). • Ability to identify options for solving a problem and evaluate strengths and weaknesses. • Ability to respond positively to change. • Ability to build and sustain productive customer relationships. • Ability to work collaboratively with employees within department and across functions. • Ability to manage multiple projects and priorities simultaneously. • Ability to utilize Microsoft Office suite. • Working knowledge of SQL databases. • Basic understanding of computer networking and hardware/software troubleshooting.

🏖️ Benefits

• medical • dental • vision • retirement contributions • employee stock purchase and bonus plans • pay for holidays • vacation • sick days • funerals and jury duty • years of service awards • employee discounts • employee referral bonuses • charitable contribution matching • education reimbursement