Repair Service Representative – 1st Shift

Job not on LinkedIn

🔥 12 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $21 - $37 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stryker

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1941

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Stryker is a global leader in medical technology, providing innovative products and services across the healthcare sector. With a presence in countries across the Americas, Asia Pacific, Europe, and the Middle East & Africa, Stryker offers a wide range of medical technologies, including orthopedic implants, surgical equipment, and advanced hospital devices. The company is committed to improving patient outcomes and healthcare efficiency. Stryker continues to expand its global reach, offering localized solutions to meet diverse healthcare needs worldwide.

📋 Description

• Serve as the primary point of contact for customer and sales representative repair inquiries • Provide information on basic product details, service pricing, and available service options and processes • Support a phone queue while answering email support cases for customers, Sales Representatives, and field personnel • Provide repair estimates and obtain approval or rejection for repair/return orders • Advise accounts on ProCare programs during repair approval and pricing confirmation calls • Collaborate with cross-functional teams to prioritize urgent repair orders • Maintain documentation for each order and assist in the team’s shared inbox • Manage repair order intake and repair approvals for assigned regions • Communicate guidelines and policies to internal and external customers • Escalate urgent situations to leadership when necessary • Enter complaint information promptly for tracking and visibility • Maintain excellent customer service throughout all interactions

🎯 Requirements

• High School Diploma or GED • Two (2) years’ relevant work experience • Preferred candidate resides in Pacific or Mountain Time Zone • Call center, phone queue, remote work experience • Proficiency in MS Excel, Word, Access, Outlook, Oracle, SAP, Salesforce, and ERP systems, including data analysis tools such as queries and pivot tables

🏖️ Benefits

• Remote work flexibility • No travel required (Travel Percentage: None)