Relocation Counselor II

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $50k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛋️ Counselor

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Studio Galilei

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

✈️ Travel

📦 Logistics

Consulting • Travel • Logistics

Studio Galilei is a platform company that specializes in optimizing the operation and management of various mobility solutions to ensure they move efficiently and safely. The company offers a range of services, including demand-responsive transport (DRT) and smart fleet operation (SFO), catering to both passenger and logistics transport needs. Their innovative platforms, such as VARO, enhance public transportation accessibility in remote areas, provide car-free tourism options, and optimize taxi and delivery fleet operations. Studio Galilei collaborates with companies operating autonomous vehicles and implements cutting-edge technologies to improve logistics efficiency and passenger transport.

📋 Description

• Serve as the primary contact for customers and clients during domestic and global relocation processes • Conduct transferee needs analyses and establish rapport • Consult on and administer relocation benefits according to client policies, expense guidelines, coverage, and timeframes • Maintain regular positive contact with transferees through verbal and written communication • Arrange or modify candidate, intern, and relocation travel, including flights, hotels, and cars • Assist transferees with rental home or apartment searches • Manage household goods processes, including surveys, packing/loading, delivery, and claims • Facilitate property management services • Provide home marketing assistance • Manage transferee expenses within allocated budgets and escalate exceptions • Facilitate expense reimbursements and service-partner payments • Meet or exceed service metrics and revenue-capture expectations • Escalate issues in partnership with Account Managers and TRC management • Follow SMART system workflows to ensure timely billings • Maintain accurate relocation files, actions, uploaded documents, and notes • Recommend cost savings and efficiency opportunities • Discuss home sale processes and required documentation • Negotiate home sale contracts and buyouts with transferees, listing agents, and title companies • Review and analyze appraisals and home inspections • Develop and execute home marketing strategies • Coordinate permanent housing searches using preferred partners • Manage service-partner relationships and resolve escalations • Review and approve leases for international transferees • Assist international transferees with visa requirements • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent • 5+ years of experience in customer service • 2+ years of experience in relocation or related industries • Bachelor’s degree preferred • CRP and/or GMS certification strongly preferred • Excellent verbal and written communication skills • Ability to work under minimal direction, stay organized, and prioritize commitments and projects • Attention to detail, accuracy, and ability to follow data entry/department standards • Critical thinking and problem-solving ability • Persistence and tact in resolving issues • Strong customer relations skills with discretion and integrity • Conflict resolution and negotiation skills • Highest level of professionalism in appearance and behavior • Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel • Strong work ethic • Off-hours flexibility • Ability to travel as needed to meetings and training events

🏖️ Benefits

• Off-hours flexibility • Travel as needed to meetings and training events