Route Logistics Analyst – Implementation & Field Support

🔥 8 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $67k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

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Summit School Services LLC

WebsiteLinkedInAll Job Openings

10,000+ employees

🚗 Transport

📚 Education

Transport • Education

Summit School Services LLC is a North American student transportation provider that recently rebranded from National Express LLC under new ownership. The company operates large school bus fleets and well-known regional brands such as Durham School Services, Stock Transportation, and Petermann Bus, serving hundreds of school districts and transporting hundreds of thousands to over a million students daily. In addition to school bus services, it provides shuttle and transit solutions for universities, companies, and communities, and emphasizes safety, community engagement, employee development, and customer service. A new website and brand rollout for Summit School Services LLC are forthcoming.

📋 Description

• Conduct routing and logistics studies and analyses, including tier analysis, school bell time analysis, ridership analysis, and future service requirements • Analyze current and historical route operations and customer service performance to identify opportunities for improved efficiency, service delivery, and resource utilization • Develop, analyze, and evaluate alternative routing scenarios and recommend solutions that improve service, operating efficiency, and revenue opportunities • Identify recurring routing issues, trends, deficiencies, and root causes, and develop strategic solutions and action plans • Develop routing strategies for existing contracts and create route scenarios to support new business development opportunities • Consult with customers to understand transportation needs and expectations and present recommended routing solutions • Serve as a routing subject matter resource for Customer Service Centers • Lead, plan, and execute complex routing projects involving cross-functional teams and multiple stakeholders • Support internal and external customers with routing questions, issues, and troubleshooting • Train internal and external customers on routing principles, processes, and routing software • Manage new-router training for Versatrans and Traversa, as well as refresher training for existing users • Serve as a point of contact for Traversa and other routing software support requests from the field • Assist with setup, integration, and troubleshooting of routing and dispatching software • Attend internal and external customer meetings virtually or onsite to identify project requirements, provide consultation, and present findings and recommendations • Prioritize and resolve routing support requests, particularly during school startup and peak summer periods • Partner with Operations Improvement and cross-functional teams to develop and implement routing standards, best practices, and process improvements

🎯 Requirements

• Bachelor’s degree in Logistics, Transportation, Supply Chain, Business, or a related discipline, or an equivalent combination of education, training, and experience • Three or more years of operational experience in ground transportation, routing, logistics, or a related field • Demonstrated experience applying logistics principles, tools, and techniques to develop and implement efficient transportation solutions • Experience in student transportation is preferred but not required • Experience using routing or transportation software such as Versatrans, Traversa, Transfinder, Trapeze MapNet, Edulog, or similar platforms • Ability to analyze multiple routing scenarios and recommend solutions based on service, cost, capacity, operational, and customer requirements • Knowledge of routing constraints, customer service expectations, Service Level Agreements (SLAs), and contract requirements • Project management knowledge or experience working within cross-functional project teams • Experience training, coaching, or supporting users on software, routing principles, or operational processes • Excellent analytical and problem-solving skills with strong attention to detail • Strong interpersonal, teamwork, and relationship-building skills • Excellent verbal, written, and presentation skills • Ability to communicate complex routing or logistics concepts clearly to both technical and non-technical audiences • Strong organizational skills with the ability to manage multiple priorities and meet strict deadlines • Ability to work effectively in a fast-paced, high-pressure environment, particularly during school startup periods • Ability to travel throughout North America approximately 30%-50%

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Basic life insurance coverage • Holiday pay • PTO accrual • Retirement savings plan • Remote work option