Director, Card Operations

🔥 0 minutes ago

🏄 California, Nevada – Remote

🏄 California – Remote 🎰 Nevada – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Sunbit

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💳 Fintech

💸 Finance

🛒 Retail

Fintech • Finance • Retail

Sunbit is a technology company that provides a 'pay-over-time' financing solution to help individuals manage the cost of essential services such as auto repair, dental care, eye care, veterinary care, and general healthcare. The company partners with merchants and offers a next-generation credit card solution that enhances the shopping experience without additional fees. Sunbit focuses on making financing accessible and fair, with high approval rates and transparent terms, allowing customers to spread the cost of their purchases over time without late fees or hidden charges. Additionally, Sunbit collaborates with retailers to launch co-branded credit cards that integrate with existing loyalty programs, aiming to boost customer shopping frequency and order value.

📋 Description

• Serve as the operational leader for Sunbit's card platform, driving performance, scalability, and continuous improvement across card operations. • Own the implementation, optimization, and governance of core card processing functionality, ensuring operational processes align with business objectives and customer experience goals. • Drive continuous improvement across the card ecosystem by optimizing processes, automating workflows, reducing costs, and establishing scalable operational controls and performance standards. • Act as Sunbit's primary expert and executive point of contact for Fiserv and related card processing partners. • Lead the evaluation, design, implementation, and optimization of capabilities across the Fiserv ecosystem, ensuring platform enhancements align with business objectives and operational needs. • Influence and navigate Fiserv's organization to accelerate project delivery, resolve operational challenges, and maximize the value of existing platform capabilities. • Lead operational workstreams for major card initiatives including: New product launches, Co-brand and partner card programs, Portfolio conversions and migrations, Fraud and risk initiatives, Collections enhancements, Digital servicing capabilities, Data and reporting initiatives, Debit card and network expansion opportunities. • Own strategic relationships with card processors, networks, fulfillment providers, and other operational partners, driving performance, accountability, escalation management, and continuous improvement. • Establish and monitor vendor performance metrics, service-level agreements (SLAs), and operational KPIs. • Partner with Visa, Mastercard, and other network stakeholders on operational initiatives, compliance requirements, and program enhancements. • Lead and develop a high-performing Card Operations team responsible for day-to-day card servicing and operational support. • Own the Card Operations budget and P&L, identifying opportunities to improve efficiency while maintaining strong service levels. • Develop business cases for operational investments and strategic initiatives. • Partner with Risk, Compliance, Legal, and Audit teams to ensure operational processes meet regulatory, network, and internal control requirements.

🎯 Requirements

• 10+ years of experience in card operations, card processing, payments, fintech, banking, or consumer lending environments. • Deep expertise working with Fiserv/First Data card processing platforms, particularly Optis and related operational systems. • Demonstrated success leading large-scale card operations organizations, driving complex operational initiatives, and developing high-performing teams. • Experience managing vendor relationships and driving performance across large external partners. • Strong understanding of card issuing operations, transaction processing, disputes, fraud operations, servicing, collections, and card lifecycle management. • Experience partnering effectively across Product, Engineering, Risk, Compliance, Finance, and Customer Experience teams. • Exceptional problem-solving, communication, and stakeholder management skills.

🏖️ Benefits

• Mission driven, empowered, and collaborative culture • Competitive pay and stock options • Unlimited PTO • Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more) • Newly added HSA and Pet Insurance • 401(k) with company match • Cell Phone Stipend • Team-based strategic planning and ownership of deliverables