Nutrition & Quality Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Sundays for Dogs

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🍽️ Food & Beverage

🏥 Healthcare

🏭 Manufacturing

💰 $6M Venture Round - Sundays for Dogs on 2023-10

Food & Beverage • Healthcare • Manufacturing

Sundays for Dogs is a veterinarian-founded pet food company that produces air-dried, human-grade dog food made from 100% meat and nutrient-rich superfoods. The company offers customizable subscription plans and ships shelf-stable, high-protein meals nationwide, positioning its products as a convenient, science-backed alternative to traditional kibble and frozen fresh foods. Sundays emphasizes clean, pronounceable ingredients, nutrient-preserving low-temperature preparation, third-party taste-test validation, and direct-to-consumer e-commerce and subscription convenience.

📋 Description

• Serve as the primary point of contact for escalated customer inquiries about canine nutrition, ingredients, food quality, and product safety • Explain nutritional concepts, ingredient functionality, feeding guidelines, and dietary transitions to pet parents • Help customers navigate food sensitivities, digestive concerns, and life-stage nutritional needs, recognizing when veterinary consultation is appropriate • Partner with Customer Care to resolve complex inquiries via email, chat, and phone • Investigate and respond to concerns about product quality, appearance, consistency, packaging, and food safety • Identify, document, and escalate potential product quality issues, adverse events, and safety concerns • Collaborate with Food Quality & Safety and R&D on customer-reported issues • Maintain records of customer inquiries, investigations, and resolutions • Identify trends in customer feedback and opportunities to improve product quality, customer education, and internal processes • Serve as a technical resource for Customer Care • Partner with Food Quality & Safety, R&D, Veterinary, and Customer Care teams to ensure scientifically accurate communication • Develop and maintain educational resources, FAQs, and internal training materials • Share recurring customer questions and insights with relevant teams • Complete onboarding and shadow Customer Care and Food Quality & Safety • Manage 90%+ of assigned technical inquiries independently within the first three months • Respond to 95% of assigned inquiries within one business day • Maintain a 95%+ quality assurance score • Share monthly insights to improve education, processes, and product quality

🎯 Requirements

• 2+ years of experience as a Veterinary Technician or Veterinary Assistant in a clinical setting • RVT, LVT, or CVT certification strongly preferred • Strong foundational understanding of canine nutrition, digestion, dietary needs, and common food-related health concerns • Ability to communicate complex veterinary or scientific information clearly, accurately, and empathetically • Genuine interest in helping dog owners • Strong documentation skills and ability to identify, investigate, and appropriately escalate potential quality or safety concerns • Comfortable investigating issues, gathering relevant information, and collaborating across teams • Highly organized, resourceful, and comfortable managing responsibilities independently in a remote environment • Comfortable working with customer support platforms such as Zendesk, documentation systems, and digital communication tools • Experience in pet food, animal nutrition, or animal health industry is a bonus • Familiarity with AAFCO nutritional standards and pet food labeling is a bonus • Experience handling customer-facing technical inquiries or product quality concerns is a bonus • Additional education or specialized training in canine nutrition is a bonus

🏖️ Benefits

• Unlimited PTO • Equity program • 401(k) plan with employer match • Annual work-from-home stipend • Competitive medical, dental, and vision plans; company covers 80% • Sundays subscription for your pup • Parental leave and PAWrental leave • Discounted pet insurance • Quarterly in-person team gatherings

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume