Customer Service Support Representative, Spanish Speaking

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🔥 0 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $35.4k - $45.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Sun Life

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1865

💸 Finance

Finance • Insurance • Wealth Management

Sun Life is a global financial services company headquartered in Toronto, Canada, offering a diverse range of protection, wealth, and health solutions for individuals, businesses, and institutions. The company provides services in insurance, investments, financial advice, and asset management across various regions including North America, Asia, and Europe. Sun Life is committed to sustainability, diversity and inclusion, and creating a positive impact in communities. With a focus on achieving financial security and healthier lives for their clients, Sun Life integrates comprehensive financial solutions and innovative practices to meet the evolving needs of their clientele.

📋 Description

• Interacts with customers to provide and process information in response to general inquiries, concerns, and requests about products and services • Projects a professional company image • Corresponds with customers via phone, email, web portal, and chat interactions • Researches assistance requested and consistently provides accurate information to resolve inquiries • Thoroughly documents all customer interactions • Educates customers on eligibility, benefits, claims payment, and authorizations • Provides direction on the usage and benefits of self-service tools • Assists members in gaining access to care by locating a network dentist or assignment to a primary care dentist • Appropriately routes inquiries to necessary departments or individuals when resolution is beyond these responsibilities • Meets or exceeds individual, department, and client specific goals • Understands and adheres to all administrative and contractual policies and procedures • Suggests ways to improve service delivery processes

🎯 Requirements

• High School Diploma or Equivalent • 2 years of experience in a high-volume customer service environment • Dental terminology knowledge and group health insurance experience a plus • Proven professional verbal and written communication skills • Ability to efficiently operate a computer and knowledge of Microsoft Office applications • Strong organizational skills and attention to detail • Ability to work independently and with a team • Ability to learn quickly and adapt to a fast-paced production environment • Cooperative, professional and effective interaction skills with co-workers, company staff and visitors • Critical thinking and problem-solving skills • Ability to tolerate repetitive work without compromising accuracy and service levels • Required to attend additional training as requested/deemed necessary

🏖️ Benefits

• Generous vacation and sick time • Market-leading paid family, parental and adoption leave • Medical coverage • Company paid life and AD&D insurance • Disability programs • Partially paid sabbatical program • 401(k) employer match • Stock purchase options • Employer-funded retirement account • Flexible, inclusive and collaborative work environment