E-Commerce Coordinator

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟢 Junior

🛍️ E-commerce

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SuperOrdinary

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2018

🤝 B2B

🛍️ eCommerce

🏪 Marketplace

💰 Pre Seed Round on 2022-06

B2B • eCommerce • Marketplace

SuperOrdinary is the leading global growth partner and marketplace expert, connecting brands, creators, and consumers everywhere.

📋 Description

• Support day-to-day ecommerce operations across TikTok Shop and Shopify • Monitor storefronts, product listings, inventory, pricing, promotions, and account settings • Assist with ecommerce account audits and maintain trackers, documentation, and operational records • Escalate issues and risks to the Ecommerce Manager and Brand team • Monitor customer messages, customer experience issues, orders, returns, refunds, reviews, and fulfillment exceptions • Track unresolved customer and order issues through completion and communicate recurring trends • Monitor TikTok Shop account health, shop violations, warnings, Seller Performance Score, marketplace requirements, and compliance issues • Assist with violation appeals, rectifications, account audits, and performance checks • Monitor ecommerce integrations and troubleshoot Shopify, TikTok Shop, Amazon, FBA, FBT, and other integration issues • Monitor fulfillment issues including inventory discrepancies, shipment delays, tracking issues, and inbound problems • Maintain ecommerce trackers, reports, team documentation, and account action items • Assist with weekly and monthly reporting and document recurring issues and solutions • Follow and help update SOPs, tutorials, checklists, and training materials • Identify process improvement opportunities and ensure support teams follow established processes • Work under the Ecommerce Manager and partner with Brand Success, Customer Service, Operations, Logistics, and Fulfillment teams • Complete assigned tasks, follow up on action items, and support different areas of ecommerce operations as needed

🎯 Requirements

• 1–3+ years of experience in ecommerce, marketplace operations, customer service, digital commerce, or a related field • TikTok Shop/Seller Center experience strongly preferred • Amazon Seller Central and FBA experience is a plus • Experience with FBT or other third-party fulfillment programs is a plus • Experience with ecommerce customer service, order management, returns, refunds, or reviews preferred • Comfortable working with spreadsheets, trackers, and ecommerce platforms • Strong attention to detail and organizational skills • Strong written and verbal communication skills • Able to identify issues and escalate them appropriately • Comfortable learning new platforms, tools, and processes • Able to manage multiple priorities and deadlines • Proactive, dependable, and willing to take ownership of assigned tasks • Comfortable working in a fast-paced environment and wearing multiple hats

🏖️ Benefits

• Career advancement and professional development opportunities • Performance-based annual bonus eligibility • Flexible PTO • Paid holidays • Paid sick leave • 401(k) retirement savings program • Medical, dental, and vision insurance for employee and family • Weekly catered team lunches • Meal stipend twice per week

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