Reliability Network Engineer

🔥 0 minutes ago

🌽 Illinois, Michigan – Remote

🌽 Illinois – Remote 🚗 Michigan – Remote

💵 $80k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛜 Network Engineer / Network Administrator

👻 Ghost score 0%

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Surf Internet

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1999

📡 Telecommunications

👥 B2C

🤝 B2B

Telecommunications • B2C • B2B

Surf Internet is a regional fiber-optic internet service provider delivering high-speed, reliable broadband to homes and businesses across the Great Lakes region of Illinois, Indiana, and Michigan. The company focuses on expanding fiber into underserved and rural communities and offers residential and business plans (including multi-gig and up to 8 Gbps tiers), whole-home WiFi (powered by eero), streaming TV, and VoIP services. Surf emphasizes no contracts, no data caps, price-lock options, construction and installation support, and local customer service and enterprise connectivity solutions.

📋 Description

• Support the reliability, performance, and scalability of the service provider network • Provision and turn up new fiber access sites and customer services • Configure and test customer-facing services • Implement approved network changes while minimizing risk and downtime • Document changes and validate post-change success criteria • Respond to NOC escalations and troubleshoot Layer 2/Layer 3 network issues • Serve as an escalation point for trouble tickets requiring engineering input • Maintain network diagrams, documentation, and standard operating procedures • Monitor network health and proactively identify and remediate potential issues • Partner with Sales Engineering and Project Management to deliver enterprise/E-Rate solutions • Collaborate with Tier 2/3 engineers on complex issues and projects

🎯 Requirements

• 4 Year Degree • Experience with routing and switching (Juniper preferred) • VLAN Trunking, Q-in-Q, and tunneling experience • Hands-on experience with GPON and fiber builds is a plus • Juniper JNCIA-Junos or JNCIS-SP certification (or equivalent experience) preferred • Familiarity with Microtik, Adtran, and ADVA platforms • Familiarity with BGP, OSPF, IS-IS, MPLS, and VPLS • Strong troubleshooting skills and a methodical approach to problem solving • Effective communication with technical and non-technical stakeholders • Ability to work independently and in a collaborative team environment

🏖️ Benefits

• Optional Work from Home • Negligible travel percentage