Call Center Representative – Medical Practice

🔥 5 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Surgery Partners, Inc

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏥 Healthcare

👥 B2C

🤝 B2B

Healthcare • B2C • B2B

Surgery Partners, Inc. is a leading operator of surgical facilities and ancillary healthcare services, owning and managing more than 250 locations across 30 U. S. states. The company partners with physicians and hospitals to provide ambulatory surgery centers, multi-specialty physician practices, anesthesia services and other outpatient specialty care, serving hundreds of thousands of patients annually. Surgery Partners emphasizes flexible local partnerships (partner, affiliate, or employed physicians) and an integrated delivery model to deliver value to patients, physicians and payors.

📋 Description

• Answer incoming calls and direct them to the right departments • Accurately schedule appointments, consultations, and surgeries in Athena • Register new patients and input detailed demographic and insurance information • Confirm appointments and verify insurance coverage • Educate patients on pre-visit protocols, paperwork, and appointment details • Take and route messages from patients, physicians, and pharmacies • Coordinate scheduling for multiple physicians and locations • Provide backup front office support and contribute to overall workflow • Reach out to new patients with a friendly welcome call

🎯 Requirements

• High School Diploma or equivalent required • Minimum 2 years of experience in appointment/surgery scheduling in a healthcare setting • Prior experience working with insurance and EHR systems (Athena plus!) • Familiarity with medical terminology and managed care contracts • Excellent verbal/written communication and people skills in English and Spanish • Strong organizational and time management abilities • Proficient in Microsoft Office with fast, accurate data entry skills • Ability to multitask while maintaining attention to detail • Standard office duties including sitting, standing, and using a computer • Must be able to handle a high volume of calls and multitask efficiently in a busy environment