Senior Team Manager – Ed Tech

Job not on LinkedIn

🔥 6 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 23 days.
• No salary listed.

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

🛡️ Insurance

✈️ Travel

💰 $300M Secondary Market on 2014-10

Healthcare • Insurance • Travel

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Oversee one Educational Technology program • Manage a team of 4 Team Managers • Support Team Managers overseeing brand ambassadors handling complex interactions with high-net-worth stakeholders, school leadership, and families • Model and coach sophisticated relationship management and high-touch professional communication • Coach emotional intelligence, composure, empathy, tact, and grace in sensitive or complex situations • Guide critical thinking and problem-solving through intricate policy guidelines • Ensure multitasking and technology proficiency across multiple platforms • Maintain efficient handling times without sacrificing quality of care • Cultivate attention to detail, self-motivation, ownership, and adherence to program guidelines • Oversee remote performance metrics and schedule adherence • Support a secure, distraction-free remote work culture • Collaborate with Workforce Management on attendance, adherence, pacing, daily commitments, and shrinkage targets below 10% • Drive improvements and resolve operational issues

🎯 Requirements

• At least 2 years of experience managing a remote team of support customer service representatives in the Educational Technology industry is highly preferred • Experience managing Team Leads who oversee support customer service/tech support representatives is a major plus • Experience dealing with high-end donations/contributions • Experience managing a team handling foundational donor questions, including how to donate and general tax inquiries • Experience supporting K-12 public/private school leadership, partners, and participating families • Ability to take the lead in making improvements and resolving issues • Strong verbal and written communication skills • Ability to communicate clearly, constructively, and professionally • Customer-oriented approach to managing communications and issues • Ability to efficiently manage time and track multiple schedules, meetings, and initiatives • Proactive ability to develop trust and professional rapport with employees and team members

🏖️ Benefits

• Temporary 6-month position • Full-time employment • Remote work arrangement • Confidential handling of applicant information • Equal employment opportunity protections

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