Field Service Manager

🔥 32 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $75k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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inTEST EMS

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏭 Manufacturing

📦 Logistics

🔧 Hardware

Manufacturing • Logistics • Hardware

inTEST EMS is a company that designs and manufactures mechanical and electrical systems necessary for automated test cells, primarily serving the semiconductor industry. Founded in 1981, it provides solutions for semiconductor testing with products such as manipulators, docking systems, and test interfaces. These products are used to position semiconductor automated test equipment (ATE) test heads and connect them to wafer probers or test handlers, improving test floor efficiency and throughput. With over 40 years of experience and a significant industry impact, inTEST EMS continues to offer custom solutions built by engineers, for engineers, enabling tests across a variety of applications including automotive, 5G, power management, and more.

📋 Description

• Lead, schedule, coach, and develop field service engineers and technicians • Direct equipment installations, preventive and corrective maintenance, upgrades, and escalations • Ensure compliance with safety requirements, cleanroom protocols, and customer site procedures • Improve uptime, response time, repair time, first-time-fix performance, and preventive maintenance completion • Serve as the primary customer escalation contact and communicate recovery plans and service performance • Coordinate troubleshooting and root-cause corrective actions with engineering, quality, operations, and sales • Manage staffing, training, tools, spare parts, travel, overtime, budgets, and service documentation • Provide customer support and manage the global team of service managers • Book travel according to company guidelines

🎯 Requirements

• Associate’s or Bachelor’s degree in technical discipline or equivalent military or industry experience • 3+ years in field service, equipment engineering, maintenance, or technical operations • ATE experience required • Experience with semiconductor backend manufacturing or related capital equipment, such as manipulators, docking, and interface products • Strong troubleshooting, root-cause analysis, planning, coaching, customer communication, and escalation-management skills • Ability to read technical drawings and procedures • Ability to travel as needed • Ability to support after-hours escalations • Preferred: Experience managing multi-site service teams in 24/7 manufacturing environments • Preferred: Knowledge of Lean, Six Sigma, reliability methods, service contracts, and semiconductor cleanroom standards

🏖️ Benefits

• 401K Retirement plan with company match • Health/Medical Dental and Vision Insurance at ~20% cost share • Disability insurance • Employee assistance program • Flexible spending account • Health savings account • Life insurance • Paid time off • Paid holidays • Referral bonus program • Employee Stock Purchase Plan (15% discount on company stock) • Tuition reimbursement • Travel costs covered by the company

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