Team Manager – Ed Tech

Job not on LinkedIn

🔥 2 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 23 days.
• No salary listed.

Apply Now

Check your resume score

Customize resume + cover letter

Find Similar Remote Jobs

☆ Save☑️ Mark as applied❌ Hide

Report problem

Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

🛡️ Insurance

✈️ Travel

💰 $300M Secondary Market on 2014-10

Healthcare • Insurance • Travel

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Oversee a growing Educational Technology program • Manage a team of elite brand ambassadors handling complex interactions with high-net-worth stakeholders, school leadership, and families • Model and coach sophisticated relationship management and high-touch professional communication • Coach emotional intelligence, composure, empathy, tact, and grace in sensitive or complex situations • Guide agents through intricate policy guidelines to deliver accurate solutions under pressure • Ensure agents navigate multiple platforms while maintaining confident caller interactions and efficient handling times • Cultivate ownership, attention to detail, self-motivation, and adherence to program guidelines • Maintain rigorous oversight of remote performance metrics, schedule adherence, and a secure, distraction-free remote culture • Collaborate with Workforce Management on attendance, adherence, daily commitments, pacing, and shrinkage targets below 10% • Lead improvements and resolve operational issues

🎯 Requirements

• Demonstrated leadership skills; BPO/contact center experience highly preferred • At least 2 years of experience managing a remote team of support customer service representatives in the Educational Technology industry highly preferred • Experience dealing with high-end donations/contributions • Experience managing a team handling foundational donor questions, including donation procedures and general tax inquiries • Experience supporting K-12 public/private school leadership, partners, and participating families • Ability to lead improvements and resolve issues • Strong verbal and written communication skills • Ability to communicate clearly, constructively, and professionally • Customer-oriented approach to managing communications and issues • Ability to efficiently manage time and track multiple schedules, meetings, and initiatives • Proactive ability to develop trust and professional rapport with employees and team members

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume