Customer Service Agent II

🔥 2 hours ago

🌵 Arizona, Idaho, +4 more states – Remote

🌵 Arizona – Remote 🥔 Idaho – Remote 🦬 Montana – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote

💵 $20 - $29 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sutter Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded Sutter Health was founded in 1996.

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

💰 Grant on 2016-11

Healthcare • Healthcare Insurance • Non-profit

Sutter Health is a not-for-profit health system serving Northern California, offering a wide range of healthcare services. It provides comprehensive primary and specialty care, including mental health, oncology, orthopedics, women's health, and more. The organization supports both in-person and virtual visits, ensuring accessibility to its services. Sutter Health is also involved in medical research, education, and offers various health plans, including Sutter Health Plus. It emphasizes innovative, compassionate care and maintains a network of hospitals, medical groups, and other health providers across Northern California.

📋 Description

• Receive incoming inquiries and service requests from patients, employees, providers, vendors and others via phone, email, web portal, and other channels • Respond with accurate and timely information while maintaining high customer service and quality standards • Work as part of a team supporting one or more service delivery teams • Establish and maintain collaborative relationships with customers to identify additional ways to provide service and ensure customer satisfaction • Foster an environment of continuous improvement in business processes and services • Adhere to local, state, and federal regulations, codes, policies, and procedures to protect employee and patient information • Work Monday through Friday, day shift, 8-hour shifts, 40 hours per week

🎯 Requirements

• HS Diploma or General Education Diploma (GED) • 1 year recent relevant experience • Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing • Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people • Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines • Ability to work with and maintain confidential information • Ability to work independently and as part of a team, including accomplishing multiple tasks in an environment with interruptions • Ability to identify, evaluate and resolve standard problems by selecting appropriate solutions from established options • Ability to build collaborative relationships with peers and other healthcare providers • Ability to operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners

🏖️ Benefits

• Comprehensive benefits package for eligible positions • Comprehensive total rewards program