Customer Care Expert – Enterprise

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $25 - $31 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Toast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

📋 Description

• Troubleshoot hardware, financial transaction mechanics, API integrations, and menu configuration issues across Toast products • Diagnose and resolve issues involving Toast and third-party systems, including ordering APIs and enterprise accounting integrations • Manage inbound cases across phone, chat, and email and keep the active backlog current • Flag aging cases to the lead or manager • Triage workload based on account tier and urgency • Translate technical issues into actionable guidance for restaurant staff and corporate IT contacts • Support de-escalation of difficult customer situations • Own moderately difficult customer issues through resolution • Partner with Customer Success, Engineering, Onboarding, and Product • Share solutions in Slack and maintain case notes and peer resources • Act as an informal resource for newer teammates

🎯 Requirements

• 2–4 years of experience in a Technical Support role responsible for customer satisfaction and championing the customer experience • Ability to quickly learn Toast's product suite and apply that knowledge across technical issues • Ability to identify less-obvious solutions to moderately difficult problems and escalate issues outside established documentation or SOPs • Foundational understanding of software, hardware, and networks • Track record of learning new technical skills on the job • Good communication and organizational skills • Experience managing multichannel phone, chat, and email support • Ability to work with general instruction on unfamiliar assignments and independently handle established work • Business-to-business technical support is a nice-to-have • POS hardware product knowledge is a nice-to-have • Openness to weekend, holiday, and night schedules is a nice-to-have

🏖️ Benefits

• Competitive compensation and benefits programs • Flexible benefits supporting a healthy lifestyle and changing needs • Remote training for 8–10 weeks • Hybrid work model valuing in-person collaboration and individual needs • Reasonable accommodations during the hiring process