Customer Service Representative III

Job not on LinkedIn

🔥 1 minute ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🛡️ Insurance

💰 $55M Post IPO debt on 2023-10

Banking • Finance • Insurance

U. S. Bank is a large, diversified commercial bank and financial services company. It operates retail and branch banking, corporate and commercial banking, lending and credit underwriting, wealth management, investment and asset management, and offers insurance and other financial products. The company serves consumer and business customers through physical branches, digital and contact-center channels, and maintains a multinational presence (locations in the United States, Canada, Europe and India). It is a Member FDIC institution and emphasizes customer-focused services, inclusion, and career development.

📋 Description

• Provide high-quality customer service by responding to telephone inquiries, requests, and problems • Research, analyze, and provide solutions that meet customers’ needs • Resolve customer inquiries and problems on first contact • Provide customers with account information • Resolve or refer billing disputes • Correct payment errors • Revise fees and finance charges as appropriate • Perform account maintenance • Take card, check, or other orders • Act on lost or stolen cards/checks • Research customer problems not resolved during initial contact • Support corporate fleet clients and their drivers across a 24-hours-a-day, 7-days-a-week, 365-days-a-year operation

🎯 Requirements

• High school diploma or equivalent • Typically four to five years of relevant experience • Thorough knowledge of concepts, practices, policies and procedures of banking products and services • Effective telephone and interpersonal skills • Strong problem-solving and negotiation skills • Ability to handle difficult customer calls • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications • Ability to identify and resolve/escalate problems • Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service • Ability to work the permanent schedule Sunday–Thursday, 2:30p–11:00p, with Friday and Saturday off • Ability to complete approximately six weeks of training Monday–Friday, 8:00a–4:30p, followed by approximately two weeks of on-the-job training • Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law • 10% shift differential for eligible evening hours • Incentive and recognition programs • Equity stock purchase • 401(k) contribution and pension