Dealer Warranty Support Representative

🔥 12 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $40k - $74.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Trane Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

⚡ Energy

🤝 B2B

Manufacturing • Energy • B2B

Trane Technologies is a global industrial company that designs, manufactures and services HVAC, refrigeration and building systems and controls, focusing on energy-efficient climate solutions and sustainability. The company supplies commercial and industrial customers with equipment, controls and field services, operates manufacturing and supply-chain operations worldwide, and emphasizes reducing customers' carbon footprint through initiatives such as its 2030 commitments and the Gigaton Challenge.

📋 Description

• Serve as the expert for dealers and customers on warranty inquiries, claims, and support • Perform warranty lookup, claim and order entry, tracking, credit-status checks, return-shipment label processing, and self-service assistance • Review, process, and manage warranty claims and order requests according to company policies and procedures • Provide accurate information about Residential, Commercial, and Supply warranty coverage, terms, and conditions • Collaborate with customer, supply store, warranty, and other internal teams to resolve warranty issues • Support Trane Technologies employees with warranty inquiries, claim filing, and P21 and WMS system questions • Document troubleshooting steps and resolutions to improve standard work and support resources • Stay current on warranty policies, procedures, state laws, products, and parts • Communicate claim updates, answer warranty questions, conduct follow-ups, and address concerns • Monitor warranty trends, identify process improvements, and contribute to best practices • Resolve discrepancies in warranty claims and complex issues with internal teams • Identify correct warranty parts, verify failure reasons, and process claims for first-time approval • Build relationships among customers, supply stores, and warranty administration teams • Support customers by phone, email, and text

🎯 Requirements

• Associate degree or equivalent preferred • 3–5 years of experience in customer service or warranty support required • Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook • Experience with Salesforce, warranty management systems, and/or retail point-of-sale applications highly desired • Understanding of warranty policies and procedures preferred • Strong customer service skills • Clear and effective verbal and written communication skills • Ability to manage multiple tasks and prioritize workload • Problem-solving ability, including root-cause analysis and effective solutions • Familiarity with company products and services and ability to understand technical specifications and requirements • Meticulous attention to detail in customer information, claims data, and order processing across multiple applications • Effective collaboration with cross-functional groups • Ability to adapt to changing processes, policies, and technologies

🏖️ Benefits

• Health insurance for employees and family, effective day one • Holistic wellness programs with incentives • Fertility coverage • Adoption and surrogacy assistance • Up to 15 vacation days • Paid holidays • Sick leave • Volunteer leave • Parental leave • 401(k) matching • Educational and training opportunities • Tuition assistance • Student debt support