Customer Service Agent II

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $26 - $36 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sutter Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded Sutter Health was founded in 1996.

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

💰 Grant on 2016-11

Healthcare • Healthcare Insurance • Non-profit

Sutter Health is a not-for-profit health system serving Northern California, offering a wide range of healthcare services. It provides comprehensive primary and specialty care, including mental health, oncology, orthopedics, women's health, and more. The organization supports both in-person and virtual visits, ensuring accessibility to its services. Sutter Health is also involved in medical research, education, and offers various health plans, including Sutter Health Plus. It emphasizes innovative, compassionate care and maintains a network of hospitals, medical groups, and other health providers across Northern California.

📋 Description

• Receive incoming inquiries and service requests from patients, employees, providers, vendors, and others via phone, email, web portal, and other channels • Respond with accurate and timely information while meeting customer service and quality standards • Support one or more service delivery teams as part of a team • Establish and maintain collaborative customer relationships to identify additional service opportunities and ensure satisfaction • Foster continuous improvement in business processes and services • Adhere to local, state, and federal regulations, codes, policies, and procedures protecting employee and patient information

🎯 Requirements

• HS Diploma or General Education Diploma (GED) • 1 year recent relevant experience • Knowledge of processes within one or more of: Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing (required for first round of hiring) • Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical individuals • Time management and organizational skills, including prioritization and ability to work within standardized operating procedures and scientific methods to meet deadlines • Ability to work with and maintain confidential information • Ability to work independently and collaboratively within a team, including managing multiple tasks with interruptions • Ability to identify, evaluate, and resolve standard problems using established options • Ability to build collaborative relationships with peers and healthcare providers • Ability to operate multi-line phones, printers, fax machines, copiers, scanners, and other office equipment

🏖️ Benefits

• Comprehensive benefits package for eligible positions • Full-time regular employee status • Monday–Friday schedule with no weekend requirements