Director, Commercial Ops

🔥 9 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 15%

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Sword Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

Sword Health is a digital health company offering an AI Care platform that combines artificial intelligence with licensed clinicians to provide virtual care primarily for musculoskeletal (MSK) pain, women's health, cardiometabolic health, and mental health. Their platform includes AI-driven digital physical therapy for pain (Thrive), women's health program (Bloom), cardiometabolic program (Pulse), mental health support (Mind), and Predict, an AI engine to identify members at high risk for avoidable surgeries. Sword sells to employers, health plans, unions, consultants & brokers, and individuals, focusing on measurable cost savings, surgical avoidance, and improved clinical outcomes. They emphasize security, privacy, and clinical evidence with peer-reviewed studies and validated ROI.

📋 Description

• Lead and develop the Commercial Operations organization across Revenue Operations, Field Enablement, Clinical Specialists and Business Analysts • Set direction, hire and develop leaders, and hold teams accountable for revenue impact • Establish the commercial operating rhythm, including annual and quarterly planning, capacity and quota strategy, and business reviews with the CRO and executive team • Own commercial performance reporting across pipeline health, conversion, win/loss, deal economics and rep productivity, turning data into decisions • Set deal governance policies for pricing guardrails, approval authority and contracting standards across employer, health plan and channel deals • Deploy Enablement and Clinical Specialists where they can drive revenue and equip sellers with appropriate narratives, proof and clinical credibility • Drive the GTM systems roadmap across Salesforce, CPQ/CLM, Gong and the data stack • Introduce AI and automation to reduce manual work in the commercial process • Partner with Finance, Legal, Product, Marketing and Account Management on pricing, packaging, product launches and cross-sell motions

🎯 Requirements

• 10+ years in Revenue/Commercial Operations, Strategy & Ops or consulting • 5+ years leading multi-function teams, including RevOps plus at least one of Enablement, Sales Strategy or Analytics • Track record of scaling a B2B commercial organization through hypergrowth, ideally in US digital health, health benefits or enterprise SaaS • Hands-on ownership of company-level planning, forecasting, quota and compensation design • Fluency in long, complex enterprise sales cycles with multiple buyers, including employers, health plans, consultants and channel partners • Executive presence to challenge a CRO, present to the board and coach a first-time manager • AI fluency at least at Level 1, using AI daily to boost personal productivity • Experience with multi-product or platform pricing and packaging preferred • Experience bringing AI tooling into GTM workflows preferred

🏖️ Benefits

• Variable, bonus, or sales incentives are included in the total compensation structure • Private company stock options may be included in total compensation • Additional benefits beyond total compensation • Country-specific benefits, detailed separately

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