Billing Support Representative

🔥 1 minute ago

🏈 Alabama, Arizona, +17 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Swyfft

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛡️ Insurance

💰 $7.5M Series A on 2017-01

Insurance

Swyfft is a company that provides homeowner insurance services with a focus on speed and efficiency. Unlike traditional insurance brands that require numerous forms, Swyfft utilizes unique data sources and analytics to offer homeowner insurance quotes in seconds. The company operates in states such as Alabama, Massachusetts, and Texas, offering services like policy management, claims reporting, and a deductible savings program. Swyfft also features resources for agents and offers additional products like commercial and flood insurance.

📋 Description

• Process a high volume of refunds and cancellation offsets daily • Evaluate and analyze reporting data to discover and resolve outstanding debits, credits, or other inconsistencies with policyholder accounts • Navigate internal systems to research, analyze, and resolve policyholder inquiries • Ensure offsets and refunds are accurate • Maintain and update customer information in the database during and after each customer inquiry • Keep customer policies up to date with detailed notes after processing each transaction • Follow internal guidelines and time frames so policy credits are sent on time • Track and follow up on policy refunds and credits requiring additional payment-clearance time • Partner with the Customer Experience team by providing updates on pending transactions

🎯 Requirements

• 3+ years of experience in insurance, billing support industry, or related field • High School Diploma or its equivalent (GED) required • Strong Excel reporting skills • Excellent organizational skills and attention to detail • Ability to multitask in a fast-paced, collaborative environment • Previous experience in a high-volume, call-focused environment • Familiarity or previous experience in a homeowner policy-focused environment is a plus • Proficiency with MS Office: Outlook, Word, Excel, and PowerPoint • Ability to communicate effectively using Slack and MS Teams • Comfortable sharing screens and video chatting • Experience using video and chat technology, including MS Teams and Slack • Previous Zendesk experience is a plus but not required • Reliable high-speed internet connectivity • Designated quiet work-from-home space

🏖️ Benefits

• Medical, Dental, and Vision • Short- and Long-Term Disability (Company Paid) • Voluntary Long-Term Disability • Employee Life & AD&D (Company Paid) • Voluntary Employee, Spouse, and Child Life & AD&D • Healthcare, Dependent Care and Transit FSA, and Healthcare Savings Account (HSA) • 401K with a generous matching contribution and no vesting schedule • 20 days of PTO annually (prorated based on hire date) • Company Paid Holidays • 2 “Choose Your Own Holidays” • 100% remote work opportunity • Some travel for day-to-day work, team meetings, and training