Operations Coordinator

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Synapticure Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

📡 Telecommunications

⚕️ Healthcare Insurance

Healthcare • Telecommunications • Healthcare Insurance

Synapticure Inc. is a healthcare company that specializes in providing expert telehealth care and support for individuals with neurodegenerative diseases such as ALS, Parkinson’s, Alzheimer’s, and various forms of dementia. Synapticure focuses on delivering personalized cognitive, movement, and neuromuscular care through innovative programs such as the CMS GUIDE, and offers services including proactive genetic testing, care coordination, and access to clinical trials and cutting-edge therapies. With an emphasis on supporting both patients and caregivers, Synapticure ensures access to expert neurologists and personalized care navigators, offering services across all 50 states. Founded by Brian Wallach and Sandra Abrevaya, who have personal experiences with ALS, the company is committed to revolutionizing the care system for neurodegenerative diseases.

📋 Description

• Source and evaluate new residential care community, respite care, and franchise partners • Coordinate partner onboarding by collecting documentation, credentialing materials, and compliance agreements • Maintain partner records, service areas, and operational updates in internal systems and the CMS Portal • Track contract renewals, amendments, and expirations • Serve as the primary daily contact for RCCs, respite vendors, and franchise locations • Manage daily referral workflows and escalate urgent or complex cases • Conduct partner outreach and check-ins to maintain engagement and monitor service standards • Collaborate with Care Navigation and partner organizations to troubleshoot barriers to care • Document partner interactions, operational issues, and follow-up actions • Collaborate with Care Navigation, Finance, and Technical teams on referral workflows and billing or payment queries • Draft, update, and maintain SOPs, workflow guides, and escalation pathways • Identify operational bottlenecks and suggest process improvements • Support new operational initiatives and system enhancements • Track referral volumes, turnaround times, utilization, and partner responsiveness • Prepare routine performance reports and basic dashboards for leadership • Review partner, operational, and billing data for accuracy, integrity, and compliance

🎯 Requirements

• 2–3+ years of experience in operations, healthcare operations, care coordination, vendor support, or network administration • Experience working with external partners, vendors, or providers; healthcare or social support setting preferred • Strong attention to detail and ability to manage multiple operational tasks simultaneously • Comfort working with Excel or Google Sheets, basic dashboards, and system portals • Strong written and verbal communication skills • Ability to work cross-functionally and manage daily tasks in a remote environment • Familiarity with respite care, residential care or skilled nursing care, home health, or caregiving services preferred • Familiarity with contract coordination, administrative compliance, or credentialing processes preferred • Must be able to work in the United States; Synapticure is unable to provide work visa sponsorship

🏖️ Benefits

• Work from anywhere in the 50 United States • Home office technology provided • Medical, dental, and vision insurance options for you and your family • 401(k) plan with employer matching • Short- and long-term disability insurance • Basic and supplemental life insurance • 15 vacation days • 5 sick days • 12 paid holidays • 2 floating holidays • Fully paid end-of-year company holiday break • Family-building and fertility services through Kindbody, where available, at a 20% discount • 24/7 mental health support via Health Advocate and Talkspace • 12 free on-demand mental health sessions per year • Access to One Medical • Occasional travel for team meetings or professional collaboration events