Commercial Operations Specialist

Job not on LinkedIn

🔥 28 minutes ago

🇺🇸 United States – Remote

💵 $73.4k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

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Tokio Marine HCC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

💼 Consulting

✈️ Travel

Logistics • Consulting • Travel

Tokio Marine HCC is a global specialty insurance and reinsurance group that underwrites more than 100 classes of specialty insurance across 180+ countries. The company offers a wide range of commercial products—including accident & health, aviation, casualty, cyber & tech, energy, marine, travel, crop, and transactional risk—serving brokers, enterprises, and program partners. With strong financial ratings (AM Best A++ / Fitch AA- / S&P A+) and a multi-billion dollar premium base, Tokio Marine HCC combines underwriting expertise, program management, and claims services as part of the Tokio Marine Group.

📋 Description

• Track committed opportunities from customer confirmation through executed agreement and operational handoff • Prepare and route approved quotes, order forms, agreements, amendments, and related commercial documents • Coordinate customer follow-up for signatures, required information, and outstanding documentation • Coordinate agreement redlines with internal legal resources and maintain version control • Document pricing, scope, commercial terms, approvals, and exceptions in the CRM and designated repositories • Identify stalled transactions, clarify next actions, and escalate blockers • Maintain the renewal calendar and initiate renewal workflows before contract expiration • Coordinate customer health, service scope, renewal strategy, and expansion opportunities with TAMs • Prepare and route renewal documents and track approval and signature status • Monitor renewal risks, unresolved customer requirements, and approaching deadlines • Transfer executed agreements and customer details accurately into onboarding, billing, licensing, and service-delivery workflows • Compare contracted license quantities with usage and deployment information • Investigate usage variances and coordinate supplemental agreements, amendments, and true-up documentation • Maintain records of quantity changes, effective dates, approvals, and downstream billing or licensing actions • Maintain accurate CRM opportunity, agreement, renewal, contract, and contact data • Produce reporting on deals, agreement status, renewals, overages, aging items, and commercial blockers • Support pipeline, renewal, and revenue forecasting through timely commercial data • Develop and maintain templates, checklists, standard operating procedures, and recurring workflows • Perform data-quality reviews and resolve incomplete records • Coordinate commercial next steps, owners, due dates, and status updates across teams • Support handoff from executed sale to customer onboarding • Participate in process improvement, reporting automation, and service-scaling initiatives • Support business controls, compliance, cost-effective execution, and risk identification

🎯 Requirements

• Minimum 4 year bachelor's degree in Business Administration, Finance, or a related discipline; or equivalent professional experience • 2 years of experience in commercial operations, sales operations, deal desk, renewals, contract administration, customer operations, or a related function • Experience maintaining customer, opportunity, contract, and renewal information in a CRM platform • Proficiency with Microsoft 365, spreadsheets, reporting, and business-process documentation • Strong written and verbal communication skills • Ability to manage multiple deadlines, maintain accurate records, and protect confidential information • Experience supporting managed services, SaaS, cybersecurity, insurance, technology, or another recurring-revenue business • Experience with renewals, usage-based or per-user licensing, overage management, and contract true-ups • Experience with CRM reporting, workflow automation, electronic-signature platforms, or contract-management systems • Experience coordinating with legal, finance, sales, customer success, and service-delivery teams • Familiarity with MDR, MSSP, cybersecurity, or technical service terminology

🏖️ Benefits

• Competitive salary and employee benefit package • Strong learning culture • Growth perspectives • 6% 401K match • 20 days of PTO and 2 Floating Days • Paid parental leave • An opportunity to love what you do