Trading Operations Associate

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Alpaca

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔌 API

💳 Fintech

₿ Crypto

API • Fintech • Crypto

Alpaca is a fintech company that provides a comprehensive brokerage and trading platform through a suite of APIs. These APIs enable developers and businesses to integrate algorithmic trading, app development, and embedded investing into their services. Alpaca offers services like trading in US stocks, ETFs, and cryptocurrency with options for local currency transactions. The company is recognized for its cyber security practices and is a member of FINRA and SIPC. Alpaca is ideal for fintech startups, broker-dealers, hedge funds, and other financial services looking to build sophisticated trading applications and platforms with minimal friction through their well-documented Broker API.

📋 Description

• Provide high-quality support to enterprise-level clients through phone, email, and chat • Investigate and resolve issues involving account management, order entry, processing, execution, FIX sessions, and OMS functionality • Troubleshoot client technical issues to ensure seamless operations • Monitor client accounts and trading activity for anomalies and provide timely alerts and support • Stay informed on market developments and trading infrastructure to provide client guidance and insights • Monitor corporate actions such as dividends, stock splits, and mergers, ensuring timely communication and resolution • Collaborate with trading desks, operations, IT, and compliance teams to resolve client issues • Collect client feedback and share insights with product development and management teams • Ensure client interactions and trading activities comply with regulatory requirements and internal policies • Identify and address potential risks associated with client operations and trading processes

🎯 Requirements

• Bachelor’s degree in Finance, Business Administration, Economics, or a related field • At least 2-3 years of experience in brokerage operations, trading, or a related field • Proven experience in customer support, relationship management, and trading services • Experience with trading platforms and equities trading; familiarity with FIX protocol • FINRA Series 7, 63, or local equivalent, with willingness to obtain within the first 6 months • Strong communication and interpersonal skills for building and maintaining client relationships • Excellent English written and verbal communication skills • Proficient verbal communication skills in a language other than English • Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment • High ethical standards and commitment to confidentiality

🏖️ Benefits

• Competitive Salary & Stock Options • Health Benefits • New Hire Home-Office Setup: One-time USD $500 • Monthly Stipend: USD $150 per month via a Brex Card