Operations Coordinator

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Honor

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Honor is a leader in the world's largest home care network with a highly advanced care platform. The company is revolutionizing the way society cares for older adults, providing them, their families, and Care Professionals with innovative support. Honor aims to expand the world's capacity to care by addressing the challenges of a growing aging population, enabling older adults to age at home on their own terms. Through its flagship brand, Home Instead, and the Honor Care Network, the company operates globally, offering solutions to ensure professional and high-quality home care services. Honor develops technologies that professionalize care providers, enhance relationships between clients and caregivers, and streamline care operations, creating a better aging experience for everyone.

📋 Description

• Ensure timely and accurate caregiver scheduling to meet client needs and preferences, especially during same-day changes or emergencies • Serve as the first point of contact for urgent client and family needs • Respond promptly to time-sensitive situations, providing clear updates and empathetic support • Execute operational tasks including check-ins, staffing activities, and managing inbound communications in alignment with established workflows and policies • Address service delivery challenges with urgency and professionalism • Accurately record client updates, staffing changes, and escalations, maintaining regulatory and company documentation standards • Deliver critical updates to owners, clients, families, and Care Pros, tailoring messages by audience, tone, and communication preferences • Monitor performance indicators including Phone Answer Rate, Task Acceptance Rate, Time Available for Tasks, and Time Available for Calls

🎯 Requirements

• 3+ years of experience in customer service or operations in a healthcare, staffing, or call center environment • Hands-on experience handling real-time scheduling, dispatch, or triage • Tech fluency and comfort navigating multiple platforms, including CRM, EMR, or workforce management tools • Strong written and verbal communication skills • Skilled in de-escalation and empathy • Reliable attendance and commitment to full participation in two weeks of full-time training and ongoing shifts • Consistent tenure and accountability in previous roles; ability to take ownership and follow through • Must be available for either Tuesday–Saturday, 2:30pm–11pm Central Time, or Sunday–Thursday, 1:30pm–10pm Central Time • Must attend training Monday–Friday, 9:00am–5pm Central Time, with camera on and active engagement throughout all sessions

🏖️ Benefits

• Equity • 401K with up to a 4% match • Medical, dental and vision coverage including zero cost plans for employees • Short Term Disability, Long Term Disability and Life Insurance fully employer paid • Voluntary additional Life Insurance option • Generous time off program • Mental health benefits • Wellness program • Discount program • Opportunities to grow into more senior roles focused on Client Management, Care Pro Relationship Management, Care Pro Recruiting, and Care Pro HR