Lab Systems Architect

🕒 June 11

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

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Syniti

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🏢 Enterprise

💰 Private Equity Round on 2017-08

B2B • Data Management • Enterprise

Syniti is a global team of over 1,300 professionals dedicated to helping enterprises transform complex data challenges into competitive advantages. With more than 25 years of experience in enterprise data management, Syniti partners with Fortune 500 companies and operates from 30 offices across 18 countries. The company is committed to investing in the success of its clients through innovative tools and methodologies, positioning itself as a trusted problem solver in the data management space.

📋 Description

• Provide technical oversight for the design, testing, provisioning, and implementation of Learning Lab environments. • Manage and maintain lab snapshots, resolving configuration defects as they arise. • Optimize lab usage policies in collaboration with Education Coordinators and Leadership. • Monitor VM usage reports and metrics, ensuring alignment with budget and demand. • Support LMS system integrations as required. • Serve as the primary escalation point for lab-related issues and liaise with solution providers to resolve complex problems across all learning lab platforms. • Allocate and reset user training accounts. • Stay current with new feature releases across all education platforms. • Provide on-call support for lab systems used in global training programs, including availability during evenings and weekends as needed. • Regularly review help desk tickets to identify recurring issues, usage patterns, and knowledge gaps. • Recommend targeted training, updated documentation, or additional support resources to proactively address common challenges and improve user experience. • Train internal and partner instructors on lab systems. • Collaborate with Training Operations, Delivery Management, IT, and Application teams to improve workflows, system functionality, and user experience. • Manage stakeholder expectations and requirements related to lab systems and processes. • Identify and resolve cross-functional issues to ensure company-wide alignment on lab system needs. • Document system configurations, best practices, and technical procedures. • Own and maintain the Education Services Revenue Report, providing monthly updates to Finance. • Support the creation and maintenance of Education Services forms, lists, automations, and integrations, as required.

🎯 Requirements

• Proficiency in SQL and at least one of the following databases: Oracle, MS SQL Server, IBM DB2, or MySQL. • Proficiency in PostgreSQL. • Experience managing hypervisor solutions and SaaS platform architecture. • Familiarity with Syniti platforms: Stewardship Tier, ADM, SKP, and Migrate (ADMM) is a plus. • Knowledge of Microsoft Forms, Power Automate, Power BI, and SharePoint. • Experience with Windows Server and Azure Active Directory. • Understanding of the Software Development Life Cycle (SDLC). • Strong technical writing and documentation skills. • Excellent communication, collaboration, and stakeholder management abilities. • Knowledge of GraphQL queries and mutations (preferred). • Self-starter with a proactive approach to problem-solving. • Strong project management skills. • Ability to manage multiple priorities in a fast-paced environment. • Passion for education technology and continuous improvement.

🏖️ Benefits

• Trust in your talent. • Growth. • Support. • Curiosity and genuine interest in you. • Recognition. • An open organisation. • Our Commitment to Inclusion.