Customer Service Supervisor

🕒 Yesterday

🇺🇸 United States – Remote

💵 $60k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

T3 Services Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

T3 Services Group is a company that provides world-class resources and support to residential HVAC, plumbing, and electrical companies. Their mission is to create more opportunities and growth for their partner companies and their teams by focusing on people, offering resources that enhance the lives of employees, customers, and the communities they serve. T3 Services Group offers services including recruiting and HR, marketing, business intelligence, training, technology enablement, and finance and accounting. They aim to make a profound and positive impact on employees, customers, and communities by partnering with businesses to improve career growth, job security, and professional development opportunities.

📋 Description

• Handle inbound customer calls • Handle escalated calls and resolve customer issues • Run daily, weekly, and monthly Call Center Performance Reports • Run daily, weekly, and monthly CSR Performance Summaries • Identify and provide consistent coaching to low-performing employees • Manage the call center activity board to monitor performance, after-call work times, breaks, and lunches • Ensure proper coverage for call center and dispatcher departments by adjusting breaks and lunches as needed • Review PTO requests for call center staff and submit them for final approval • Create and conduct employee action and corrective action plans when needed • Send trouble tickets to the help desk when problems arise • Communicate and assist with training on changes affecting production • Monitor email leads and delegate them as they come in • Interview potential candidates for hire • Assist with training new hires when needed • Monitor and score inbound CSR calls, conduct side-by-side observations, and calibrate with call center leads • Coach and develop employees based on deficiencies and provide action plans to improve call performance and meet departmental goals • Perform all other duties as assigned

🎯 Requirements

• HS Diploma or GED • Minimum of 4 years of supervisory / management experience in a centralized call center environment • Related experience and/or advanced training or any equivalent combination and experience in a similar field may be considered • Experience coaching and developing employees • Proven positive leadership skills working with leads and employees • Ability to perform in a high-volume environment and work on multiple projects simultaneously • Experience working in the home services industry preferred • Ability to multitask by completing phone and computer work simultaneously • Capability to type at least 40 WPM • Proficiency with Microsoft Office or Google Suite • Ability to work fast paced and remain organized • Must be a U.S. Resident

🏖️ Benefits

• Work from home • Medical, Dental, Vision • 401k with 4% company match • PTO • Paid Holidays • Paid Wellness Time • Company provided laptop, monitor, and headset

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume