Division Account Manager

Job not on LinkedIn

🔥 52 minutes ago

🏄 California, Texas, +1 more states – Remote

🏄 California – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Tactiq

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

Tactiq is a leading provider of innovative solutions for the Direct Store Delivery (DSD) industry, specializing in streamlining communications and payments between manufacturers, distributors, and retailers. The company uses big data, mobile, and SaaS technology to improve efficiency and profitability for its clients. Tactiq's products, like Pipeline and Invoi, help eliminate systemic out-of-stock issues, reduce invoice errors, and enhance visibility across the DSD ecosystem. With over 20 years of experience, Tactiq empowers businesses with cutting-edge technology and data-driven insights to optimize their supply chains and boost sales in the competitive retail landscape.

📋 Description

• Own and manage a portfolio of Kroger Divisions and vendor accounts as trusted advisor and main point of contact • Conduct regular account reviews and business check-ins • Identify expansion opportunities, support renewals, and manage annual account budgets • Monitor client activity and identify engagement, risk, and upsell opportunities • Drive GlobalWorx platform adoption through ongoing support, insights, and best practices • Coordinate with Account Services, IT, Billing, and Product teams on technical, billing, feature, and process issues • Ensure successful client onboarding and customer-specific training • Track and document client communications and feedback • Work with retailers to drive GlobalWorx adoption and usage • Generate analytical content, present information, and answer stakeholder questions • Develop or refine project plans and service-improvement initiatives with retailer, distributor, and manufacturer stakeholders • Manage multiple projects and initiatives through measurable completion • Execute field operations tasks to improve distributor service and in-stock percentages at store, district, region, division, and national levels

🎯 Requirements

• 5+ years of direct work experience in DSD operational roles • 3+ years of experience in account management, client success, or customer-facing roles • 3+ years of experience in CPG retailer operations and related activities, preferably retailer category management functions • 4-year Degree or relevant work experience • Willingness to travel a minimum of 30% up to 50% within the US • Deep understanding of retailer, manufacturer, and distributor relationships, service areas, and product assortment variations • Strong written and oral communication and interpersonal skills using a consultative approach • Ability to interact with clients from frontline field employees to senior executives • Analytical ability to interpret usage data and metrics and convert insights into executable action plans • Proficiency in Google Workspace or Microsoft Office; Monday.com experience is a plus • Advanced Microsoft Office Suite knowledge, especially Excel reporting tools; PowerPoint and Access knowledge preferred • Strong conflict resolution skills • Authorized to work in the United States without requiring sponsorship now or in the future • Comfortable working in controlled office environments, active retail settings, driving, mass transit, and walking between sites • Ability to stand for several hours and walk extended distances while visiting multiple retail locations • Ability to occasionally bend, stoop, reach, push, pull, lift, or move product/equipment

🏖️ Benefits

• Health Care Plans (Medical, Dental & Vision) • 401k plan with company match • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (including time for volunteering) & Public Holidays • Generous Parental Leave • Short Term & Long Term Disability • Training & Development opportunities • Work From Home & Flexible work arrangements • Wellness Resources • Diversity and inclusivity-focused work environment