Strategic Partnerships Account Manager

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Revelation Pharma

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🏥 Healthcare

🏭 Manufacturing

💊 Pharmaceuticals

Healthcare • Manufacturing • Pharmaceuticals

Revelation Pharma is a national network of 503A and 503B compounding pharmacies dedicated to providing innovative and quality pharmacy preparations and services. They aim to lead the way in the compounding pharmacy industry, focusing on patient-centric care and exploring opportunities for growth and collaboration among pharmacies. Their mission includes a commitment to enhancing the pharmacy business and ensuring a seamless transition for those looking to sell or partner with reputable compounding pharmacies.

📋 Description

• Own the overall health, retention, and satisfaction of an assigned portfolio of strategic partners • Develop proactive retention strategies and identify at-risk accounts before issues escalate • Lead Quarterly Business Reviews (QBRs) and present actionable business insights • Serve as the senior escalation point for partner issues and coordinate cross-functional resolution • Monitor operational and pharmacy reports daily, identify trends, and recommend improvements • Lead, coach, and develop the Account Liaison team through accountability, feedback, and mentoring • Partner with Operations, Sales, and Pharmacy teams to continuously improve the customer experience • Identify root causes proactively and reduce escalations • Build partner relationships and operate as a trusted advisor • Independently run reports, flag anomalies, own escalations end-to-end, and identify retention risks

🎯 Requirements

• 3–5+ years of experience in Account Management, Client Success, Strategic Partnerships, or a related B2B healthcare role • Experience with LifeFile, Pharmetika, and/or SiCompounding highly preferred • Leadership and coaching experience developing high-performing customer service teams • Highly self-directed with critical thinking and problem-solving abilities • Strong analytical skills and ability to translate reporting into business decisions • Excellent verbal and written communication skills • Experience in pharmacy, healthcare, or other highly regulated industries preferred • Proficient in using a computer and related equipment, including printers and fax machines • Ability to sit or stand for extended periods • Effective communication via telephone and email • Capable of lifting up to 40 pounds as needed • Must be authorized to work for any employer in the U.S.; employment visa sponsorship or takeover of sponsorship is unavailable

🏖️ Benefits

• Equal opportunity employer • Commitment to diversity and an inclusive environment for all employees