Strategic Partnerships Account Manager

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TeleHealth

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2016

🏥 Healthcare

Healthcare

TeleHealth is a healthcare company (LinkedIn lists it under Hospitals and Health Care). TeleHealth offers telemedicine and virtual care services and/or platforms that enable remote patient–clinician interactions, remote consultations, and other digital health services.

📋 Description

• Own the overall health, retention, and satisfaction of an assigned portfolio of strategic partners • Develop proactive retention strategies and identify at-risk accounts before issues escalate • Lead Quarterly Business Reviews and present actionable business insights • Serve as the senior escalation point for partner issues and coordinate cross-functional resolution • Monitor operational and pharmacy reports daily, identify trends, and recommend improvements • Lead, coach, and develop the Account Liaison team through accountability, feedback, and mentoring • Partner with Operations, Sales, and Pharmacy teams to improve the customer experience • Build trusted-advisor relationships with partners and proactively address root causes and retention risks • Learn the book of business, run reports independently, flag anomalies, lead QBRs, and own escalations end-to-end

🎯 Requirements

• 3–5+ years of experience in Account Management, Client Success, Strategic Partnerships, or a related B2B healthcare role • Experience with LifeFile, Pharmetika, and/or SiCompounding highly preferred • Leadership and coaching experience developing high-performing customer service teams • Highly self-directed with critical-thinking and problem-solving abilities • Strong analytical skills and ability to translate reporting into business decisions • Excellent verbal and written communication skills • Experience in pharmacy, healthcare, or other highly regulated industries preferred • Proficient in using computers and related equipment, including printers and fax machines • Ability to sit or stand for extended periods • Effective telephone and email communication skills • Capable of lifting up to 40 pounds as needed • Must be authorized to work for any employer in the U.S.; employment visa sponsorship is unavailable

🏖️ Benefits

• Equal opportunity employer • Inclusive environment committed to diversity