Clinical Navigator – PT

🔥 1 minute ago

⛰️ Colorado, Texas, +1 more states – Remote

⛰️ Colorado – Remote 🤠 Texas – Remote 🍑 Georgia – Remote

💵 $87.5k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 3%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TailorCare

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

TailorCare is a healthcare company that specializes in providing personalized care solutions for patients with musculoskeletal (MSK) issues, such as joint, back, and muscle pain. It empowers patients by connecting them with specialists, coordinating appointments, and assisting in treatment decisions. TailorCare uses a patient-centered approach, featuring Clinical Navigators who are licensed physical therapists, to support patients throughout their care journey. They collaborate closely with primary care providers, specialty care providers, and payers to deliver evidence-based treatment options that optimize health outcomes and enhance the patient experience.

📋 Description

• Serve as the primary navigator for an assigned member population from intake through program completion • Conduct comprehensive clinical intake assessments for musculoskeletal conditions, functional limitations, treatment history, goals, and readiness for care • Deliver clinical navigation through telephonic and video-based interactions • Maintain high-volume outbound and inbound member interactions • Build trust through motivational interviewing, behavioral coaching, and evidence-based communication • Educate members on treatment options, clinical recommendations, and available resources • Follow up to drive adherence, address barriers, reinforce treatment plans, and improve engagement • Monitor member progress and identify opportunities for intervention, escalation, or additional support • Support development and delivery of virtual physical therapy services and digital MSK care programs • Meet engagement, productivity, quality, documentation, follow-up, and care-plan adherence metrics • Manage workflows, outreach queues, and caseloads in a call center-like virtual care environment • Use dashboards, reporting tools, AI-powered tools, predictive analytics, automation, and clinical decision-support tools • Maintain proficiency across telehealth systems, CRMs, communication tools, and documentation systems • Collaborate with interdisciplinary care teams, providers, health plan partners, and internal stakeholders • Communicate member progress, barriers, escalations, and clinical concerns • Escalate complex clinical or operational issues appropriately • Accurately document member interactions, assessments, care plans, and outreach efforts • Ensure compliance with clinical protocols, quality standards, documentation requirements, organizational policies, regulatory requirements, and professional standards • Participate in team meetings, training, knowledge sharing, and workflow improvement efforts • Perform other duties as assigned

🎯 Requirements

• Doctor of Physical Therapy (DPT) or Masters in Physical Therapy (MPT) • Current unrestricted Physical Therapy license in Georgia, Texas, Colorado and/or Indiana (Compact License preferred) • Willingness to obtain and maintain additional state licenses as TailorCare expands • Minimum 3 years of experience in physical therapy, musculoskeletal care, care navigation, telehealth, or related clinical settings • Demonstrated success managing patient interactions in high-volume, performance-oriented environments • Strong communication, motivational interviewing, and patient engagement skills • Experience utilizing technology and data to improve workflow efficiency and patient outcomes • Ability to work independently while maintaining accountability to productivity, engagement, and quality expectations • Comfortable working across multiple technology platforms, communication tools, and dual-monitor environments • Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events • Experience in telephonic care navigation, virtual care, care management, population health, utilization management, or digital health environments preferred • Experience working within a call center, contact center, or metrics-driven healthcare operations setting preferred • Familiarity with AI-enabled clinical tools, workflow automation, and digital health technologies preferred • Experience in value-based care, employer-sponsored healthcare programs, or population health initiatives preferred • Experience in high-growth startup environments preferred

🏖️ Benefits

• Remote-first work environment with options for a hybrid work model in Nashville • Generous paid time off (PTO) and holiday plans • Paid parental leave • Flexible and autonomous work-life balance • Medical, dental, vision, life, and disability insurance from Day 1 • Wellness resources • Employer HSA contribution • 401k plan with employer matching • Inclusive community and supportive team environment

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