Director, Member Success, Academic

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TalentED Advisors

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

👥 HR Tech

🤝 Non-profit

Consulting • HR Tech • Non-profit

TalentED Advisors is a consulting firm dedicated to enhancing talent strategy and management specifically for nonprofit organizations. They focus on helping nonprofits recruit the right personnel, streamline their processes, implement talent initiatives, and develop effective strategies to achieve their missions. By turning visions into reality, TalentED Advisors aims to empower organizations to make a significant impact on communities and the people they serve.

📋 Description

• Serve as the primary relationship manager for a portfolio of member schools • Build trusted partnerships with heads of school, academic deans, curriculum leaders, division directors, counselors, and instructional leadership teams • Help schools maximize the value of E3n’s products and services • Understand member goals, priorities, and challenges and identify engagement opportunities • Support onboarding and implementation of achievement assessments and related products and services • Guide schools in using assessment and student well-being tools, reporting platforms, and professional learning opportunities • Facilitate ongoing member conversations focused on adoption, utilization, and success • Support membership growth and additional product utilization • Respond to member questions and support requests with internal teams • Help schools interpret assessment results and connect insights to instructional planning and student success • Coordinate with Product, Research, Professional Learning, and Platform teams to resolve questions and improve member experience • Monitor portfolio engagement, product utilization, member success, and retention • Gather and communicate member feedback, trends, challenges, and opportunities internally • Maintain accurate and timely Salesforce records documenting interactions, engagement, opportunities, and support activities • Collaborate across Membership, Product, Research, Professional Learning, Growth, and Platform teams • Contribute member insights to future products, services, research, and programming • Represent E3n at conferences, webinars, workshops, and member-facing events • Facilitate professional learning discussions focused on assessment, instructional improvement, and student success

🎯 Requirements

• Bachelor’s degree or equivalent practical experience • 9–12+ years of experience in education, academic leadership, assessment, member success, customer success, or relationship management • Experience working with schools, educators, or education-focused organizations • Strong relationship management and consultative communication skills • Comfort partnering with heads of school, academic deans, curriculum and instructional leaders, counselors, and educators • Confidence presenting to professional audiences and facilitating discussions about assessment data and instructional improvement • Ability to manage multiple member relationships in a dynamic environment • Experience working within independent or private schools preferred • Experience supporting educators through assessment programs, educational data systems, or instructional improvement initiatives preferred • Background in teaching, curriculum development and planning, academic leadership, or educational assessment preferred • Experience presenting to professional audiences or facilitating educator and school-leader workshops preferred • Independent school admissions or enrollment management experience is a plus • Salesforce record maintenance and documentation experience

🏖️ Benefits

• Purpose-driven work supporting educators, school leaders, and families nationwide • Smart, thoughtful colleagues who value collaboration, clarity, and integrity • Whole-person support recognizing balance, trust, and belonging • Opportunities for growth and influence during organizational transformation • Values-driven, data-informed workplace grounded in empathy, equity, and real-world impact • Fully remote work arrangement • Periodic travel opportunities to conferences, member engagement events, and internal team gatherings