International Coaching & Training Operations Manager

Job not on LinkedIn

🔥 15 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Talent Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Talent Inc. is a career development company focused on helping individuals enhance their job-seeking process and career progression. They provide a range of services including professional resume building, cover letter creation, and career coaching to assist clients in landing their desired positions. Their platform offers tools such as AI career assessments, job application automation, interview preparation, and salary negotiation assistance to support users at various stages of their career, from students and early career professionals to executives looking to make a significant career change.

📋 Description

• Lead the day-to-day operations of Careerminds' international coaching network across multiple regions and languages • Lead projects and implement scalable processes that improve efficiency, consistency, and service delivery • Manage coach capacity planning and workforce readiness • Oversee participant assignment and coach matching to achieve service level agreements • Serve as primary point of contact for contract coaches throughout EMEA, APAC, and LATAM • Facilitate group touchpoints and develop coach community and professional development initiatives • Identify coach network training needs and partner with the Training Team • Support coach experience and respond to queries, concerns, and feedback • Partner with Talent Acquisition and Leadership on coach sourcing, interviewing, and selection • Escalate coach performance concerns and complex service delivery issues • Support international client programs with Client Success and Sales teams • Coordinate coach availability and staffing for onsite events, virtual programs, and specialized client engagements • Coordinate multilingual delivery, translations, localized resources, and specialized client requests • Contribute to quality assurance through operational audits and continuous process improvement • Analyze operational trends, identify risks, and recommend delivery improvements • Develop standardized workflows, operating procedures, coaching standards, best practices, and quality expectations • Contribute to the monthly international coach billing process • Lead cross-functional initiatives improving international service delivery and customer experience • Collaborate with Operations, Delivery, Customer Success, Sales, Product, Content, Finance, Quality, and Training teams

🎯 Requirements

• 6+ years of experience in operations, program management, client delivery, talent management, or a related field • Excellent project management and organizational skills • Experience supporting global organizations and coordinating distributed or global teams • Experience managing multiple priorities in a fast-paced, client-focused environment • Excellent communication and stakeholder management skills • Experience driving continuous improvement • Strong analytical and problem-solving abilities • Experience in career transition, coaching, talent management, or professional services • Experience with CRM and operational systems • Bachelor's or Master’s degree in Business, Human Resources, Operations, or related field, or equivalent experience

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