Program Services Specialist

Job not on LinkedIn

🔥 17 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Talentuition

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

🎯 Recruiter

👥 HR Tech

B2B • Recruitment • HR Tech

Talentuition is a company that enhances Professional Employer Organizations (PEOs) by offering specialized candidate search and Recruiting Process Outsourcing (RPO) services. With over 15 years of experience in the PEO industry, Talentuition focuses on bridging the gap between pre-hire and post-hire administration, aiming to strengthen client relationships and improve overall hiring solutions. The company emphasizes the importance of identifying true talent beyond just skills and experience, positioning itself as a partner in the strategic development of talent for small businesses.

📋 Description

• Serve as principal liaison for providers requesting fee assistance • Provide customer service support in navigating fee assistance program policies and procedures • Assist providers in assessing qualifications according to CNCS and Department of Defense policies • Coordinate and monitor resolution of provider concerns • Receive and respond to calls, letters, and emails from military families and providers • Conduct state child care licensing reviews for Enhanced Referral and Military Fee Assistance programs • Modify, update, and maintain the web-based provider network • Conduct internal provider reviews based on parent complaints, inspection report history, and staff interaction • Educate military families and providers about early childhood development, education standards, licensing regulations, and quality child care • Manage cases and complete provider reviews within five to ten business days • Review and verify military provider applications through quality control and internal auditing processes • Provide oral and written follow-up communication and access to available resources • Update and maintain client information in company databases • Provide weekly and monthly reports on provider coordinator accuracy, call volume, and complaint intakes • Maintain professional relationships with state child care licensing points of contact • Participate in a team-oriented work environment • Assist with special projects and other duties as assigned

🎯 Requirements

• Bachelor’s degree in early childhood development, education, social work, or psychology required • An associate’s degree in early childhood development, education, social work, or psychology and 2 years of experience in education, social work, or direct-service field may substitute for bachelor’s degree • Proven experience providing customer service to diverse populations • Conflict resolution experience a plus • Experience in social services, human services, or child development setting • Experience with case management and multi-tasking • Experience with call center environment • Experience in computerized database functions • Proven multi-tasking capability, sense of urgency, organizational skills, and case management skills • Experience with Microsoft Office suite of products and Internet-savvy • Exceptional oral and written communication skills • Background or experience in early childhood education or the military is a plus • Fluency in Spanish is a plus • Knowledge of fee assistance program policies and procedures • Knowledge of database management and record keeping procedures • Knowledge of superior customer service principles • Ability to manage competing priorities under strict deadlines while maintaining attention to detail • Ability to work independently and in teams • Ability to analyze problems, resolve issues, or escalate support • Satisfactory background check required

🏖️ Benefits

• Comprehensive medical, dental, and vision insurance • Flexible Spending Account options for Health and Dependent Care • Vacation days, sick days, paid holidays, school events leave, and personal leave • Flexible work arrangements • Competitive 403b match program • Retirement planning resources • Monthly child care stipend, including camps and before/after school care • Staff community events and team engagement activities