Associate Solution Engineer – Commercial

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $124k - $164k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

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Talkdesk

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🤝 B2B

💰 $230M Series D on 2021-08

B2B • AI • Healthcare

Talkdesk is an AI-powered customer experience platform designed to revolutionize the way businesses interact with their customers. Tailored for various industries, Talkdesk seamlessly integrates with existing systems to enhance customer service and agent productivity through hyper-personalized, context-aware experiences. With a focus on sectors such as financial services, healthcare, retail, and government, Talkdesk empowers organizations to scale operations, automate routine tasks, and optimize resource allocation, ensuring secure and efficient service delivery across all channels.

📋 Description

• Partner with Solutions Engineers and Account Executives to support customer discovery, product demonstrations, and technical sales activities. • Learn how to understand customer business challenges, contact center operations, technical environments, and transformation goals. • Assist in preparing and delivering product demonstrations that show how Talkdesk can solve customer problems, improve customer experience, and drive measurable business outcomes. • Support the creation of customer demos, • customer-specific use cases, presentations, follow-up materials, and technical documentation. • Help document customer requirements, business objectives, technical considerations, integration needs, risks, and next steps throughout the sales cycle. • Develop foundational knowledge of Talkdesk solutions including Talkdesk’s AI Platform, cloud contact center technology, customer service workflows,, reporting, integrations, workforce engagement, and automation. • Collaborate with Solutions Engineering, AI Solutions Engineering, Value Advisory, Enterprise Architecture, Partner Engineering, Proposal Management, Demo Engineering, Product, Sales, and Customer Success to support high-quality customer engagements. • Participate in customer meetings, discovery sessions, demos, AI workshops, internal deal reviews, enablement sessions, and team learning activities. • Build confidence in explaining technical concepts in a clear, simple, and business-oriented way. • Support competitive positioning by learning how to differentiate Talkdesk solutions in the market. • Contribute to internal enablement, demo assets, reusable content, knowledge sharing, and team best practices. • Develop an understanding of how AI, automation, and enterprise integrations can transform customer and employee experiences. • Continuously develop technical, presentation, consulting, business acumen, and customer-facing skills through training, mentorship, certifications, and hands-on experience. • Travel to customer meetings, internal events, and team sessions as needed.

🎯 Requirements

• Bachelor’s degree in a technical, business, data, communications, or related field; or equivalent practical experience. AI experience is strongly preferred. • Strong interest in technology, customer experience, SaaS, artificial intelligence, cloud software, contact center solutions, or digital transformation. • Excellent communication, listening, and interpersonal skills. • Ability to explain ideas clearly and adapt communication style for different audiences. • Strong presentation skills or a desire to develop into a confident presenter. • High level of curiosity, coachability, initiative, and willingness to learn. A go-getter attitude is a must. • Strong problem-solving skills and the ability to connect customer needs to potential solutions. • Ability to work effectively in a fast-paced, collaborative environment. • Strong organizational skills, attention to detail, and ability to manage multiple priorities. • Demonstrated professionalism, accountability, and responsiveness with internal and external stakeholders. • Comfortable learning and working with technology platforms, software applications, data-driven tools, and AI-enabled solutions.

🏖️ Benefits

• Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). • 401(k) plan • uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs. • 14 paid holidays each year. • uncapped paid time off for exempt employees and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.