Forward Deployed AI Product Manager, HLS

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $210k - $250k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

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Talkdesk

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🤝 B2B

🤖 Artificial Intelligence

🏥 Healthcare

💰 $230M Series D on 2021-08

B2B • Artificial Intelligence • Healthcare

Talkdesk is an AI-powered customer experience platform designed to revolutionize the way businesses interact with their customers. Tailored for various industries, Talkdesk seamlessly integrates with existing systems to enhance customer service and agent productivity through hyper-personalized, context-aware experiences. With a focus on sectors such as financial services, healthcare, retail, and government, Talkdesk empowers organizations to scale operations, automate routine tasks, and optimize resource allocation, ensuring secure and efficient service delivery across all channels.

📋 Description

• Serve as the primary Product point of contact and trusted advisor for a portfolio of health system clients • Lead discovery engagements including interviews, workflow mapping, shadowing, and document analysis • Define AI platform possibilities connected to client operational pain points • Review pre-sales Statements of Work for scope, feasibility, and design alignment • Translate healthcare workflows into structured product and configuration requirements • Own Autopilot design and specification documents handed off to engineering • Define business success metrics with clients • Enforce scope discipline during UAT and route out-of-scope requests through change-order processes • Own 0-to-1 deployments from pilot kickoff through go-live • Manage timelines, stakeholder communication, change management, and production deployment iteration • Generate test criteria and conduct manual validation before customer UAT • Drive customer UAT, including on-site travel for strategic accounts • Monitor deployed Autopilots using observability tooling and resolve surfaced issues • Ensure clients and CXMs can measure deployment success metrics • Document ROI proof points and case-for-scale narratives • Surface reusable field patterns and product gaps to influence the core product roadmap • Contribute to knowledge bases, playbooks, and templates for the FDAPM practice • Deliver customer experience automation solutions using Talkdesk’s AI platform

🎯 Requirements

• 5+ years of experience in healthcare technology • Hands-on exposure to provider operations in Patient Access, Care Management, or Revenue Cycle • Experience in a client-facing delivery role such as implementation, technical project management, solution consulting, or customer success • Ownership of outcomes, not just activities • Ability to understand and map complex clinical and administrative workflows • Ability to translate workflows into structured requirements and prioritized problem statements • Strong written and verbal communication skills • Ability to present to VP/C-suite health system stakeholders • Ability to translate between clinical, operational, and technical audiences • Comfort operating in ambiguity and whitespace • Experience with agentic workflows • Strong curiosity about AI and automation • Willingness to travel up to 25–35% to client sites • Experience at an EHR software vendor is preferred • Startup or high-growth technology company experience is preferred • Familiarity with CCaaS, IVR, conversational AI, NLP, Genesys, NICE, Five9, or Nuance is preferred • Understanding of HL7 FHIR, APIs, EHR integrations, or healthcare interoperability standards is preferred • Experience with product roadmaps, PRDs, or Agile/Scrum is preferred • Background in healthcare administration, clinical informatics, health IT, nursing, or a related field is preferred

🏖️ Benefits

• Long term incentives in the form of equity may be available • Short term incentives of either bonus or commission may be available • Medical, Dental, Vision, Life and Disability Insurance • Employee Assistance Program (EAP) • 401(k) plan • Uncapped paid time off program for exempt employees • Accrual-based paid time off program for non-exempt employees • 14 paid holidays each year • Exempt employees have uncapped paid time off • Benefits and perks may vary based on the nature of employment