Senior Manager, Solutions Engineer – FSI

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Talkdesk

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🤝 B2B

🤖 Artificial Intelligence

🏥 Healthcare

💰 $230M Series D on 2021-08

B2B • Artificial Intelligence • Healthcare

Talkdesk is an AI-powered customer experience platform designed to revolutionize the way businesses interact with their customers. Tailored for various industries, Talkdesk seamlessly integrates with existing systems to enhance customer service and agent productivity through hyper-personalized, context-aware experiences. With a focus on sectors such as financial services, healthcare, retail, and government, Talkdesk empowers organizations to scale operations, automate routine tasks, and optimize resource allocation, ensuring secure and efficient service delivery across all channels.

📋 Description

• Report to the Sr. Director of Solutions Engineering, Americas • Lead, coach, and mentor a team of solution engineers • Build a culture of continuous learning, accountability, and customer obsession • Drive scalable pre-sales motions across a high-volume FSI segment • Develop repeatable methodologies and best practices • Recruit, hire, and onboard solution engineering talent • Partner with Sales, Account Executives, and Customer Success on pipeline strategy, account coverage, and customer outcomes • Collaborate with Product and Engineering on customer feedback, roadmap priorities, feature requests, and support escalations • Work with Professional Services on pre-sales-to-implementation handoffs and value realization • Define and manage team KPIs, forecast accuracy, and performance metrics • Participate in forecast calls and provide visibility into technical deal status • Surface risks and develop mitigation strategies with Sales • Develop trust with client leadership, remove roadblocks, navigate escalations, and ensure long-term customer success and loyalty

🎯 Requirements

• 7+ years of experience in Solution Engineering / Pre-Sales • At least 3–5+ years in people management leading teams • Deep domain expertise in Financial Services & Insurance (FSI) • Proven success navigating complex enterprise deals, procurement cycles, and regulatory standards such as PCI-DSS, SOC 2, FINRA, and HIPAA • Hands-on experience with AI-powered SaaS solutions • Experience applying AI in customer experience, contact center, or adjacent domains is a strong plus • Proven ability to lead and develop teams at scale • Track record of building high-performing cultures and repeatable sales engineering processes • Strong technical acumen • Ability to engage credibly with technical buyers and translate complex concepts for non-technical audiences • Experience in the Contact Center, CCaaS, or CX technology space preferred • Consulting mindset focused on customer outcomes • Excellent communication and executive presence • Comfortable navigating C-level conversations and managing escalations • Cross-functional collaboration in a fast-paced, high-growth environment • Passion for coaching others and helping customers solve complex problems with innovative technology

🏖️ Benefits

• Medical, Dental, Vision, Life and Disability Insurance • Employee Assistance Program (EAP) • 401(k) plan • Uncapped paid time off program for exempt employees • Accrual-based paid time off program for non-exempt employees • 14 paid holidays each year • Long term incentives in the form of equity • Short term incentives of either bonus or commission • Inclusive and diverse work environment • AI-assisted interview process with consent requested before recording