Senior Solution Consultant – FSI

🔥 16 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Talkdesk

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🤝 B2B

🤖 Artificial Intelligence

🏥 Healthcare

💰 $230M Series D on 2021-08

B2B • Artificial Intelligence • Healthcare

Talkdesk is an AI-powered customer experience platform designed to revolutionize the way businesses interact with their customers. Tailored for various industries, Talkdesk seamlessly integrates with existing systems to enhance customer service and agent productivity through hyper-personalized, context-aware experiences. With a focus on sectors such as financial services, healthcare, retail, and government, Talkdesk empowers organizations to scale operations, automate routine tasks, and optimize resource allocation, ensuring secure and efficient service delivery across all channels.

📋 Description

• Lead strategic implementations of CXA and CCaaS solutions with new and existing customers • Provide guidance and hands-on support to internal teams, external partners, and customers during implementation of Talkdesk CXA and CCaaS products • Drive post-implementation success and customer adoption through strategic guidance, best practices, and actionable recommendations • Collaborate with Product and Support teams to address feature requests, resolve issues, and deliver customer-aligned updates • Develop CXA-specific templates, playbooks, and best practices • Act as a trusted advisor to stakeholders and provide long-term guidance on CXA strategy and success • Provide a white-glove experience and drive implementation of CXA and CCaaS solutions aligned with customer strategic objectives

🎯 Requirements

• Bachelor's degree in a technical field or significant professional experience in a technical role • 3+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment • Strong programming skills in one or more languages such as JavaScript, Python, or TypeScript • Demonstrated experience working with REST APIs, webhooks, and SDKs to build integrations between different software systems • Working knowledge around foundation models, RAG, LLM orchestration, and AI toolchains • Ability to communicate technical concepts to people of all backgrounds and skill levels • Client management experience is highly valued • Polished verbal and written communication skills and meticulous attention to detail • Highly organized self-starter • Ability to work cross-functionally in a fast-paced environment • Fluency in written and spoken English

🏖️ Benefits

• Medical, Dental, Vision, Life and Disability Insurance • Employee Assistance Program (EAP) • 401(k) plan • Uncapped paid time off program for exempt employees • Accrual-based paid time off program for non-exempt employees • 14 paid holidays each year • Uncapped paid time off for exempt employees • Accrual-based sick leave for non-exempt employees • Long-term incentives in the form of equity may be available based on level and role • Short-term incentives of bonus or commission may be available based on level and role