Network Planning Analyst

🕒 October 7

🗽 New York – Remote

🗽 New York – Remote

💵 $85k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 1%

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Talkspace

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🏥 Healthcare

👥 B2C

🤖 Artificial Intelligence

💰 $300M Post-IPO Equity - Talkspace on 2021-06

Healthcare • B2C • Artificial Intelligence

Talkspace is an online mental health platform that connects individuals with licensed therapists and psychiatric providers for therapy and medication management. The service offers a range of treatments (individual, couples, LGBTQIA+ therapy, teen and senior therapy, therapy for military and veterans, etc. ), unlimited messaging therapy, and psychiatry/medication management including common psychiatric medications. Talkspace accepts many major insurers (Aetna, Anthem, Cigna, Optum, TRICARE, Blue Cross Blue Shield, Medicare/Medicare Advantage), provides tools for clinicians and organizations, and offers AI-supported mental health features (Tee by Talkspace).

📋 Description

• Develop forecasts for new and existing volume, incorporating historical performance, business inputs, growth expectations, and emerging trends. • Identify and communicate trends that may impact future demand, capacity, or resource needs. • Generate staffing and capacity requirements by line of business, market, skill set, or other relevant business segment. • Compare forecasted and actual results to identify variances and continuously improve planning assumptions. • Conduct capacity-to-volume and gap analyses to identify excess capacity, constraints, and emerging needs. • Complete ad hoc capacity and skill-set reviews based on changing business needs and leadership requests. • Develop what-if scenarios to evaluate changes in volume, staffing, productivity, skill mix, or other business assumptions. • Identify areas where additional capacity or targeted skill growth may be needed and provide data-driven recommendations. • Generate and maintain recurring and ad hoc reports using Looker and Google Sheets. • Build analytical models and reporting tools to improve visibility into volume, capacity, staffing requirements, and operational performance. • Monitor real-time queue performance, identify service or capacity risks, and recommend or coordinate remediation actions. • Investigate performance trends and variances to identify underlying drivers, risks, and opportunities. • Continuously improve reporting processes, data visibility, and analytical tools. • Translate complex analysis into clear, actionable insights and recommendations for business leaders. • Partner with Operations and cross-functional stakeholders to understand business needs and translate them into analytical solutions.

🎯 Requirements

• 3-5 years of experience in capacity planning, workforce planning, business analytics, operations analytics, or a related analytical role. • Advanced proficiency in Microsoft Excel and/or Google Sheets, including complex formulas, pivot tables, lookups, data manipulation, and analytical modeling. • Demonstrated experience with forecasting, capacity planning, staffing requirements, or demand analysis. • Experience conducting gap analysis and developing scenarios or what-if models. • Strong experience generating operational reports and translating data into actionable insights. • Strong analytical and problem-solving skills with the ability to independently investigate trends and business questions. • Experience creating presentations and communicating analytical findings to business and leadership audiences. • Strong written and verbal communication skills. • Ability to manage both recurring deliverables and ad hoc analytical requests in a fast-paced environment. • Experience with Looker, including working with Explores, dashboards, and reporting (bonus). • Experience supporting multiple lines of business, markets, regions, or specialized skill sets (bonus). • Experience with Tableau, Power BI, Mode, or similar business intelligence tools (bonus). • Experience developing scalable or automated reporting solutions (bonus).

🏖️ Benefits

• Comprehensive Medical, Dental and Vision plans • Pre-tax benefits: HSA/ FSA • 401k Retirement Savings Program with matching up to 4% • Voluntary benefits including disability, basic life or pet insurance, etc. • Monthly Wellness Stipend to promote mental and physical self-care • Flexible PTO and Remote First Environment • Regular team events, including Wellness Workshops and Team Building Events • Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!

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