Clinical Support Specialist

🔥 35 minutes ago

🇺🇸 United States – Remote

💵 $74k - $92k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Tandem Diabetes Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🏭 Manufacturing

🔧 Hardware

Healthcare • Manufacturing • Hardware

Tandem Diabetes Care is a medical device company that designs and manufactures insulin pumps and automated insulin delivery systems powered by its Control-IQ+ predictive algorithm. Its products, including the t:slim X2 and Tandem Mobi, integrate with continuous glucose monitors and compatible smartphones, support remote software updates, and are accompanied by mobile and cloud-based applications, training, and 24/7 support to help people manage insulin therapy.

📋 Description

• Provide product education, training, and support primarily through telephone or video conference platforms • Provide escalated technical and/or clinical support and education to current customers and healthcare professionals • Respond within one business day to inbound calls or emails transferred from Customer Technical Support • Conduct scheduled video remote pump trainings • Respond to customer concerns using approved communication guidelines, product labeling, and diabetes standards of care • Use video capabilities such as Teams or Zoom to assess and resolve customer issues and training needs • Deliver timely resolution, education, and training using approved materials and clinical guidelines • Conduct virtual educational classes on general diabetes education, Tandem products, and advanced insulin pump therapy management • Document customer contacts accurately in CRM systems and/or for the Customer Technical Support team • Communicate with field clinical or sales teams when additional field action is required • Identify potential health and safety issues and follow internal notification procedures • Act as a customer advocate representing customer needs • Participate in education, certification, and promotion for healthcare professionals and external trainers as directed • Conduct educational classes supporting diabetes technology and pump therapy education for prospective and existing customers • Provide product and service information through health fairs, conventions, or promotions • Complete the required training plan before assuming job responsibilities • Ensure compliance with company policies, HIPAA, and regulatory, legal, and safety requirements • Perform other assigned duties and schedules

🎯 Requirements

• Excellent communication skills • Proficiency in diabetes self-management skills, including insulin pumps, infusion sets, continuous glucose monitoring equipment, carbohydrate counting instruction, medication management, chronic complications, and emergency management • Ability to relate effectively with customers and health care professionals • Ability to coach customers one-on-one to answer questions and resolve product-related issues • Ability to communicate with customers to resolve issues according to company protocols and requirements • Skilled at presenting educational material through telephone and video conferencing • Ability to react to changing situations in a timely, calm, and confident manner • Ability to work in a fast-paced, changing market • Highly proficient in Microsoft Office Suite (Word, Excel, and Outlook) and internet; CRM software familiarity preferred • Knowledge of HIPAA desired • Ability to work independently • Bilingual English/Spanish desired • RN, RD, RPh, or equivalent combination of education and applicable job experience • Maintenance of registration and licensure through clinical education • Must be Certified Diabetes Care and Education Specialist (CDCES) or CDCES-eligible • Continuing education on technical use of insulin pump therapy and related special considerations • 5 years of clinical diabetes experience conducting diabetes education programs for customers, physicians, and health care professionals • 2 years of hands-on clinical experience with insulin pumps, infusion sets, and continuous glucose monitoring systems • 2 years of experience using electronic documentation systems • Applicants must be authorized to work for any employer in the U.S. • Successful completion of pre-employment drug test and background check

🏖️ Benefits

• Equipment for the role will be provided • Medical, dental, and vision benefits available the first day • Health savings accounts • Flexible spending accounts • 11 paid holidays per year • Minimum of 20 days of paid time off, with accrual starting on day 1 • 401(k) plan with company match • Employee Stock Purchase plan • Incentive compensation • Equity • Robust benefits package