Pharmacy Technician, Retail Customer Care

Job not on LinkedIn

🔥 1 minute ago

⚓ Rhode Island – Remote

⚓ Rhode Island – Remote

💵 $17 - $31 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Handle incoming calls from customers, healthcare providers, and pharmacies regarding prescription-related inquiries • Verify and validate prescription information, including dosage, medication names, and patient details • Document customer concerns, complaints, and prescription-related issues • Provide guidance regarding prescription refills, medication adherence, potential drug interactions, and general medication information • Access and update customer records and prescription data using computer systems and software applications • Communicate with healthcare professionals, insurance providers, and pharmacies to verify, authorize, and process prescriptions • Escalate complex or urgent issues to pharmacists or supervisors • Monitor, track, and analyze call center performance metrics, including call handling time, customer satisfaction, and quality standards • Stay updated on industry regulations, medication trends, and new pharmaceutical products

🎯 Requirements

• Working knowledge of problem solving and decision-making skills • Must be a resident and Licensed Pharmacy Technician in one of: Alaska, Arizona, Florida, Idaho, Illinois, Maine, Massachusetts, New Hampshire, New Mexico, North Carolina, Ohio, Rhode Island, Tennessee, Texas or Vermont • Candidate must obtain Rhode Island Pharmacy Technician license (application and fee) upon hire • Certified Patient Care Technician (CPCT) preferred • Licensed Pharmacy Technician in Rhode Island or Massachusetts preferred • Verifiable high school diploma or equivalent required • Ability to work 40 hours per week

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to base pay • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being