Customer Service Representative

🔥 48 minutes ago

🌵 Arizona, North Carolina, +3 more states – Remote

🌵 Arizona – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Answer outbound and inbound calls in a high-volume call center • Follow structured workflows and scheduled call-taking expectations • De-escalate patient concerns with empathetic solutions within established procedures • Document interactions in real time while maintaining patient confidentiality and HIPAA compliance • Attend and actively participate in paid virtual training • Meet monthly performance goals • Engage in continuous learning and feedback • Handle back-to-back calls for the duration of the shift • Support patients with specialty pharmacy needs and access to therapies

🎯 Requirements

• High School Diploma or equivalent required • No experience required; previous experience in a healthcare customer service call center strongly preferred • Ability to excel in a high-volume, structured environment • Strong problem-solving and real-time decision-making skills • Excellent written and verbal communication skills • Proficiency with Microsoft Office • Ability to navigate multiple systems at once • Commitment to attending 100% of training • Consistent attendance during the first 90 days • Maintain a distraction-free home workspace • Wired internet connectivity via Ethernet directly from modem to company-provided computer; Wi-Fi, mobile, or hotspot connections are not acceptable • Cable broadband or fiber optic internet service with at least 10 Mbps download/5 Mbps upload • Ability to work in one of the specified states: Texas, North Carolina, Indiana, South Carolina, Arizona, Pennsylvania, or Georgia

🏖️ Benefits

• Medical, Dental & Vision benefits starting Day 1 • 18 days of Paid Time Off • 8 Paid Holidays • Employer contributions for HRA and HSA accounts • 401(k) with company match • Tuition assistance • Career development opportunities • Paid virtual training program • Remote work opportunity • Fun, friendly, and supportive culture • Robust training and ongoing development