Patient Support Specialist – Temporary, Full Time

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 6%

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Sprinter Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

🏥 Healthcare

☁️ SaaS

🧘 Wellness

💰 $33M Series A on 2021-11

Healthcare • SaaS • Wellness

Sprinter Health is a hybrid in-home and virtual primary care provider that expands access to proactive, preventive healthcare by combining community-based, W-2 “Sprinters” (trained phlebotomists with medical assistant and community health worker skills) who perform hands-on diagnostics and wellness checks in patients’ homes with a virtual clinical team of physicians, nurses, pharmacists, and care navigators. Their full-stack platform and operations close care gaps, deliver preventive screenings and diagnostics, coordinate medications and referrals, and scale longitudinal primary care and wellness visits for payer and provider partners and patients.

📋 Description

• Field and resolve overnight questions and support requests from patients and partners • Respond to and triage inbound patient and partner questions via phone, email, and SMS • Escalate patient questions and concerns to other teams for additional support • Assist Field Support and Sprinters with real-time scheduling changes • Perform clerical work before and after appointments so Sprinters can focus on delivering care in the home • Support additional responsibilities and projects, including process enhancements and cross-training across departments

🎯 Requirements

• At least 3+ years of relevant experience in patient or patient service, healthcare required • Preferred: experience working with Zendesk • Proficiency in using electronic health record (EHR) systems and other healthcare software • Experience coordinating with national labs such as Quest or Labcorp, including requisition review, issue investigation, and result tracking • Excellent organizational skills and attention to detail for appointment documentation and record-keeping • Strong communication and interpersonal skills to liaise between clinical and administrative teams • Ability to adapt to changing priorities and work effectively in a fast-paced environment • Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered care • Experience working in an on-demand service or healthcare environment • Ability to work Saturday through Wednesday • Ability to work remotely from a home address in the United States • Ability to work in one of the listed U.S. time zones: Pacific, Central, Mountain, or Eastern

🏖️ Benefits

• Temporary position through December 31, 2026 • Remote work from home address • Equal opportunity employer