Customer Service Representative

🔥 11 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Handle a high volume of inbound calls assisting patients with prescription medications • Manage inbound and outbound communications with patients, physicians, and physician advocates • Accurately enter eligibility paperwork, prescriptions, refills, and other information into systems • Maintain complete documentation and system records of inquiries • Enter and interpret program materials to determine enrollment criteria • Explain program requirements to callers and employees • Report allergy, adverse event, and duplicate therapy warnings to the proper group • Make outbound calls to clarify issues involving program or pharmacy guidelines

🎯 Requirements

• High school degree or GED required • Ability to obtain and retain Missouri state Pharmacy Technician License per Missouri state guidelines required • 1+ years of experience in the medical field preferred • 6+ months of experience as a pharmacy technician or pharmacy knowledge preferred • Proficiency with Microsoft Office (Excel, Outlook & Word) and navigating various applications required • Ability and willingness to work a flexible schedule within operational hours of 7am–8pm CST, Monday–Friday • Excellent written and verbal communication skills • Ability to learn quickly, maintain accurate information, adapt in a fast-paced changing environment, and make decisions with minimal supervision • For home work, cable broadband or fiber optic internet with at least 10 Mbps download/5 Mbps upload required

🏖️ Benefits

• Remote work arrangement • Flexible schedule to cover peak times • Equal employment opportunity protections • Reasonable accommodation support for the online application process • Tobacco-free policy • Consideration of qualified applicants with criminal histories consistent with applicable ordinances