Bilingual Warranty Customer Care Representative – English/Spanish

🔥 2 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $16 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VF Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1899

🏭 Manufacturing

👗 Fashion

🛒 Retail

Manufacturing • Fashion • Retail

VF Corporation is a global leader in branded lifestyle apparel, footwear, and accessories, with a diverse portfolio of iconic brands including The North Face, Vans, and Timberland. The company is committed to sustainability and innovation in its operations and products, aiming to enhance the performance and style of its offerings.

📋 Description

• Act as the first level of support for consumer inquiries and target one-contact resolution • Evaluate warranty claims to determine eligibility for replacement, repair, or credit • Track customer and product information and communicate with customers through resolution • Support consumers through inbound phone calls, email, live chat, text messaging, social media, marketplace, and warranty channels • Build rapport with consumers and resolve complex customer issues through research and available resources • Place orders on consumers’ behalf and offer additional products • Offer solutions and alternatives for returns or cancellations • Maintain detailed and accurate records of customer interactions and resolutions • Assist with new-hire training or cross-training • Participate in training sessions and team meetings • Meet or exceed call handling time, customer satisfaction, and resolution-rate metrics • Recognize consumer behavior trends and collaborate with team leaders on feedback and continuous improvement • Support VF’s growth mindset, vision, values, inclusive culture, and peers • Remain agile to support consumers and the organization as needed

🎯 Requirements

• Bilingual in English and Spanish • One year of experience preferred • Proven experience in a customer service role, preferably in a contact center environment • Reliable, high-speed internet • Consumer-first mindset • Excellent verbal and written communication skills • Strong problem-solving abilities and attention to detail • Ability to handle high call volumes and work in a fast-paced environment • Proficiency in customer service software, databases, and tools • Strong interpersonal skills and a customer-centric attitude • Capacity to learn and retain information • Distraction-free workspace • May require extensive sitting and use of keyboard/computer with a phone headset • May require overtime as needed to meet demand/schedule • Flexible work schedule may be required for peak season, extended hours, weekends, and some holidays • Ideal candidate will reside within Wisconsin

🏖️ Benefits

• Additional compensation awards may include an annual incentive plan, sales incentive, or commission potential • Benefits program information available through MyVFbenefits.com • Reasonable accommodations for qualified individuals as required by applicable law