Associate Customer Success Representative

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Taranis

WebsiteLinkedInAll Job Openings

51 - 200 employees

🌾 Agriculture

🤖 Artificial Intelligence

🤝 B2B

Agriculture • Artificial Intelligence • B2B

Taranis is a leading precision agriculture intelligence platform that utilizes sophisticated computer vision, data science, and deep learning algorithms to monitor agricultural fields effectively. The company offers a full-stack solution for high precision aerial surveillance imagery aimed at preventing crop yield loss due to pests, diseases, and weeds. Their mission is to help growers maximize crop yield, improve productivity, and adopt sustainable practices, impacting over 100 agribusinesses and thousands of farmers worldwide. Founded in 2015, Taranis has raised over $100M in funding, led by a team experienced in agriculture and technology.

📋 Description

• Own the day-to-day success and engagement of an assigned customer portfolio • Work closely with Regional Account Managers to drive adoption, customer value, retention, renewals, and expansion • Partner with the Regional Account Manager as the territory’s Customer Success lead • Serve as the day-to-day operational contact for assigned accounts • Drive pre-season onboarding, alignment, and expectation setting • Maintain proactive, high-touch customer engagement throughout the growing season • Monitor account health, adoption, and engagement, identifying risks and opportunities • Deliver ROI reviews and seasonal business summaries to support retention and renewals • Identify expansion and upsell opportunities and coordinate execution with Regional Account Managers • Deliver virtual and in-person trainings, platform walkthroughs, and webinars • Proactively resolve customer issues • Maintain accurate account activity, progress, and renewal status in Salesforce • Collaborate with Sales, Marketing, Product, Customer Experience, and Flight Operations for seamless execution

🎯 Requirements

• 3+ years of experience in agricultural retail, cooperatives, agronomy, or another customer-facing agricultural role • Strong understanding of corn and soybean production systems • Proven ability to build trusted relationships, drive retention, and communicate value and ROI • Ability to take responsibility for commitments and consistently follow through • Ability to manage multiple accounts, priorities, and deadlines effectively with limited oversight • Ability to identify risks early, keep stakeholders informed, and communicate before issues escalate • Initiative, ambiguity navigation, and solutions-oriented problem-solving • High standard for performance, customer impact, and execution • Willingness to travel periodically within the assigned region • Experience in Precision Agriculture or AgTech preferred • Familiarity with digital agronomy tools, imagery, or data-driven platforms preferred • CCA certification preferred • Experience using Salesforce and Google Workspace preferred

🏖️ Benefits

• Flexibility, balance, and long-term growth • Cross-functional teamwork and collaboration • Opportunity to contribute to transforming agriculture through technology, sustainability, and measurable impact