Learning Experience Change Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $97k - $145k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📚 Learning and Development

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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TaskUs

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 Private Equity Round on 2018-08

Healthcare • Logistics • Marketing

TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.

📋 Description

• Design, deliver, and oversee comprehensive training programs • Ensure operational excellence through competency development, process proficiency, and successful change adoption • Conduct training needs assessments and evaluate baseline agent skills • Map competency gaps and align curricula with client KPIs • Partner with instructional designers and subject matter experts to develop process maps, SOPs, and upskilling modules • Measure new-hire speed to proficiency through assessments and 30–60 day KPI performance • Establish feedback loops with operations, QA, and client leads to address performance and content gaps • Coordinate stakeholder communications during client transitions • Collaborate with client success teams, operations managers, and QA leads to address workflow resistance

🎯 Requirements

• 2 years RAD or ERT experience • Strong grasp of adult learning principles, including ADDIE and Kirkpatrick • Knowledge of structured change frameworks, including Prosci/ADKAR • Exceptional verbal and written communication skills • Ability to translate complex client directives into digestible floor-level habits • Proficiency in tracking learning metrics, post-training performance curves, and adoption KPIs • Ability to travel 25–50% during the year

🏖️ Benefits

• Competitive industry salaries • Medical, dental, and vision insurance • 401(k) with company match • Paid time off including vacation, sick leave, and holidays • Inclusive environment • Professional growth and internal mobility opportunities • Reasonable accommodations during the hiring process