Team Leader

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $54k - $82k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TaskUs

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

🏥 Healthcare

📦 Logistics

📣 Marketing

💰 Private Equity Round on 2018-08

Healthcare • Logistics • Marketing

TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.

📋 Description

• Drive teammate performance to continuously hit metrics and goals • Coach, motivate, and engage teammates to ensure productivity • Act as liaison between teammates and other departments • Manage day-to-day planning, operations, and problem-solving for a team of agents • Deliver team sales, service-level, quality, and productivity targets • Manage people and HR-related issues, including staff development • Manage the floor and schedule adherence • Monitor calls and provide coaching and feedback • Deliver the defined customer experience on every call • Train and develop staff • Lead a team of 17 and develop future leaders • Recommend product and process improvements based on customer feedback and analysis • Conduct team performance appraisals • Contribute to frontline hiring and selection • Compile reports on team performance and customer feedback • Disseminate information between management and the team • Work with team members to resolve customer problems and address agent weaknesses • Make decisions related to revenue generation, customer satisfaction, call handling, and call-center processes • Decide training requirements and adjust targets to business needs • Handle HR-related matters including appraisals, confirmations, promotions, and terminations

🎯 Requirements

• Versatility and ability to manage multiple projects • Strong people management skills • Strong stakeholder management • Ability to coach for performance • Strong customer centricity • Good written and verbal communication skills • Logical thinking • Ability to manage conflicts • Attention to detail • Ability to establish and maintain effective working relations with a wide variety of individuals • Ability to work with a diverse team • Continuous improvement mindset • Confident • Good oratory skills • Assertiveness • Highly conscientious and diligent • Ability to clearly articulate thoughts • Integrity • Trustworthiness

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) with company match • Paid time off including vacation, sick leave, and holidays • Competitive industry salaries • Comprehensive benefits package • Inclusive environment • Internal mobility and professional growth opportunities • State-of-the-art workspaces • Career growth support