Product Support

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TAXWELL

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2003

⚖️ Legal

💸 Finance

💼 Consulting

Legal • Finance • Consulting

TAXWELL is a legal services firm specializing in international and national tax advice, litigation, mergers and acquisitions (M&A), and board room counseling. With over 20 years of experience, the firm consists of tax and corporate lawyers who are well-versed in Supreme Court litigation and have backgrounds in the Big Four accounting firms. TAXWELL is known for its niche focus and quality segment, boasting close cooperation with renowned arbitrators and foreign counsel while maintaining steady autonomous growth.

📋 Description

• Provide phone and chat support for TaxAct Online and Desktop 1040 DIY products • Support program navigation, connectivity, compatibility, usability, and general product knowledge • Provide professional and friendly support for customers with tax return product/software inquiries • Troubleshoot and resolve account and product support inquiries using defined practices, procedures, and company policies • Provide timely phone and chat support to TaxAct DIY customers • Manage and respond to up to three customer chat interactions concurrently • Communicate trending issues to management • Recommend updates and/or new help topics to the supervisor • Promote teamwork and foster collaboration • Convey a professional and positive image internally and externally • Use provided resources to troubleshoot and resolve customer inquiries in a timely manner • May be cross-trained on other product lines to support other queues as needed • Perform additional job duties as needed

🎯 Requirements

• At least 1 year of experience in a customer service role • Experience providing software support in a call center environment is a plus (WFH or on-site) • Excellent written and verbal communication skills • Attention to detail • Ability to multitask • Critical thinking and strong problem-solving skills • Skilled in utilizing internal tools and support materials for efficient resolution • Excellent time management skills • Demonstrates professionalism and helps maintain a positive and productive work atmosphere • Typing skills – 25+ WPM required • Must have (or be willing to obtain) a private, dedicated hardwired internet connection

🏖️ Benefits

• Seasonal employment opportunity • Remote work arrangement

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